Conflict Resolution Specialist - New York City, NY : Job Details

ABOUT OATH:

The City of New York's Office of Administrative Trials and Hearings (OATH) is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

JOB DESCRIPTION:

As per Executive Order 63, The Center for Creative Conflict Resolution (CCCR) serves as a conflict resolution and restorative practices resource for New York City government, its agencies, employees, unions, and the public they serve. Operating under the auspices of the OATH, CCCR works to create positive change in the ways conflicts are managed and resolved within New York City government. The Center provides a wide range of services to City government employees and agencies, including workplace conflict mediation, conflict coaching, leadership coaching, training, group facilitation, consultations, restorative practices, and dispute systems design. CCCR is committed to developing and employing innovative conflict responses that are accessible, professional, non-punitive, educational, and cost-effective.

OATH seeks to hire one (1) Conflict Resolution Specialist with experience and/or training in conflict resolution, restorative practices, and/or organizational change management to support the Center's provision of services to City agencies. The Specialist will assist with group facilitation, utilize restorative approaches such as the circle process, conduct workplace mediation, provide conflict resolution and communication skills training, and support organizational management and/or dispute systems design projects. Additionally, the Specialist will offer conflict coaching and leadership development support as appropriate. With the right mentoring and skills, the Conflict Resolution Specialist will have the opportunity to participate in all CCCR services.

Specific Duties of the Conflict Resolution Specialist will include, but are not limited to:

* Conflict Resolution and Organizational Development Services: The Specialist will participate in the provision of Center services by conducting mediations for both workplace and public-facing settings, offering conflict coaching, facilitating group processes, and leading restorative circles. Additionally, the Specialist will support training sessions and workshops, as well as engage in organizational change management and dispute system design projects. In terms of organizational development, the Specialist will assist leaders across city agencies in implementing adaptive and transformational changes to promote new shifts in mission and vision, enhance workplace cultures, improve relationships and communication, and address potential changes to policies, processes and structure.

* Case Development: Responsible for conducting pre-session meetings and consultations for mediation and group referrals to assess conflict dynamics, better understand participants' needs and goals and maintain quality control of pre-and-post service procedures. This role ensures that all participants are well informed about the process.

* Increasing Capacity and Effectiveness: The Specialist will support CCCR staff in enhancing the Center's outreach efforts and improving the effectiveness of direct services. This includes participating in workshops and presentations for City agency leaders, community groups and members of the public.

* Supporting the ADRC Network and CCCR Intake Process: The Specialist will assist in managing referrals and inquiries for CCCR services by conducting consultations with City employees seeking guidance as needed. All CCCR staff work closely with City agency referring officers and Alternative Dispute Resolution Coordinators (ADRC) to help assess challenging interpersonal workplace conflicts and guide them in determining appropriate services through CCCR or other resources.

HYBRID OFFICE / REMOTE WORK SCHEDULE AVAILABLE AFTER INITIAL TRAINING PERIOD.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to 1 or 2 above. However, all candidates must have at least one year of experience as described in 1 above.

Preferred Skills

* Preference will be given to candidates who hold a J.D. or Masters Degree (or equivalent) in Dispute Resolution, Restorative Practices, Organizational Development, Dispute System Design, Social Work or related fields. - Candidates with substantial work experience in mediation, certification or experience in conflict coaching, organizational change and leadership development, and training in restorative practices will also be preferred. Strong communication, public speaking, and interpersonal skills are essential, along with experience in understanding and facilitating workplace conflict processes, with a commitment to practices that support workplace relationships.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.