Console Operator I - Fisher-Titus Health : Job Details

Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus!Perks of working at Fisher-Titus:Hours of Work- Full time, 2nd shift (3p-11p)Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!Shift, Weekend & PRN differentialAbout Fisher-Titus:Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our communityGeneral Summary:This position is the communications hub of the Medical Center and is responsible for handling all calls in a timely and courteous manner, responding to all inquiries in a timely fashion and providing information to callers that is accurate and up-to-date. This position is responsible for operating the Doctors' Answering Service in an efficient and courteous manner. The Switchboard Operator also answers the emergency line and monitors all system alarms on a 24x7x365 basis and takes action in-line with the Safety Committee's procedures.Essential Functions:Utilizes a pleasant telephone etiquette as observed by manager, peers, and user community.Supports end users, by consistently providing reliable, timely and effective information to callers, as observed by supervisor, peers, and user community.Handles call volume in a timely manner. based on call, and supervisors' observation.Fills out the Daily Check ListLogs calls for Doctors' Answering service.Documents ALL events and incidents that may be an issue at a later date, such as Argumentative callers, failure to reach a doctor in a reasonable length of time, etc.Promptly answers emergency line and pages clearly overhead.Monitors alarm panels, security cameras and weather.