Constituent Services Advisor - Pennsylvania House of Representatives : Job Details

Assists Member in the District Office by providing a variety of administrative and governmental services for constituents. This position is 100% onsite and is not eligible for Telework. Essential Duties & Responsibilities Monitor and respond to Constituent inquires through a variety of mediums from in-person arrival, telephone and email to social media platforms. Response may require a request to call in to the district to further assist in determining the nature of the need and the relevant staff member to provide further assistance. Process Penn. DOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials. Track Penn DOT work via Penn. DOT Tracking System. Receive, sort, and route mail; maintain and direct publications. Answer constituent mail, process mailings and prepare written correspondence on behalf of Member. Research, prepare appropriate and thoughtful written responses to constituent...Advisor, Processing, Business Services, Service, Skills