Consultant - Tata Consultancy Service Limited : Job Details

Consultant

Tata Consultancy Service Limited

Job Location : Mclean,TX, USA

Posted on : 2025-01-06T07:45:45Z

Job Description :
Skill: Salesforce Marketing cloud consultant
  • Senior Consultants are techno-functional resources on our Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem and broader MarTech stack. They are client-facing collaborative business partners who own and lead workstreams , and deliver specific components of large, complex client engagements along with other teams and stakeholders.
Responsibilities include:
  • Assess impact on existing marketing cloud instance for change in source salesforce sales and service cloud instances.
  • Discuss, lead and design changes required to make sure marketing cloud works as before.
  • Explain the design to offshore developers and own the delivery.
  • Help lead the testing cycle along with sales and service cloud teams to make sure the integrated solution in working as expected.
  • Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases.
  • Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout.
  • Working with cross-functional teams to clearly link functional scope back to business value.
  • Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
  • Developing key content and assets for project workshops for functional and scope priority alignment.
  • Maintaining working knowledge of end-to-end solution, with the ability to identify , document, communicate, and mitigate risks and issues as project progresses.
  • Collaborate with onshore and offshore teammates.
  • Support technical and functional testing of the implemented solution like SIT and UAT.
Qualifications:
  • 5+ years hands-on platform experience on Salesforce Marketing Cloud and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences.
  • SFMC Email Specialist, Consultant, or Admin Certification or willingness to complete.
  • Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space.
  • Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation.
  • Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout.
  • Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems.
  • Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
  • Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills.
  • Ability to manage in an environment of ambiguity with diverse stakeholders.
Salary Range- $100,000-$130,000 a year#LI-NR3
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