Contact Center Agent, Remote - VNS Health : Job Details

OverviewThis fully remote position supports the contact center and provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.

Compensation Range:$17.49 - $21.80 Hourly

What We Provide

+ Referral bonus opportunities

+ Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

+ Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

+ Employer-matched 401k retirement saving program

+ Personal and financial wellness programs

+ Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

+ Generous tuition reimbursement for qualifying degrees

+ Opportunities for professional growth and career advancement and CEU credits

What You Will Do

+ Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.

+ Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.

+ Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.

+ Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.

+ Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

#LI-Remote

Qualifications

Education:

+ High School Diploma or equivalent required

+ Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred

Work Experience:

+ Minimum of one year of customer service experience preferably in a health care setting required

+ Excellent oral/verbal communication and customer service skills required

+ PC skills including Microsoft Office

+ Bilingual skills may be required as determined by operational needs

CAREERS AT VNS Health

The future of care begins with you. Together, we will revolutionize health care in the home and community. When you join VNS Health, you become a part of something bigger. For generations, we've been a recognized leader and innovator in patient-centered and community-focused health care. At VNS Health, you'll have the opportunity to meaningfully impact lives. Including yours. Discover your next role at VNS Health.