Job Location : all cities,CA, USA
State Bank of India (California) offers a competitive compensation based on experience and benefit package which includes:
Summary:
Performs a variety of customer service and sales functions as part of the Virtual Branch & Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.). Delivers exceptional customer service virtually and provides support to the Bank's Virtual Branch & Contact Center. Handles customer inquiries on business and consumer products and services; assists with digital account opening; upsells and cross-sells Bank's products; conducts research for customer issue resolution in accordance with Bank policies and procedures. Conducts outbound marketing calls for customer engagement and upselling products and services. Supports department objectives through direct customer interactions, adhering to quality standards and performing administrative tasks. Complies with bank policies and procedures and federal and state regulations.
Responsibilities include:
Provides excellent internal and external customer service and operational quality in support of established SBIC standards. Adheres to the Bank's domestic operating policy, procedures, forms, and new programs.
SKILLS:
We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.
We consider all qualified applicants with criminal histories in a manner consistent with all applicable “Fair Chance” laws and ordinances.