Contact Center Supervisor (Safe Act) - M&T Bank Corporation : Job Details

This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit. Primary Responsibilities:Supervise and coordinate daily workflow to meet the objectives of the assigned department. Serve as subject matter expert on procedures, policy and operations to represent work group on Department and Bank-wide projects as needed. Resolve complex problems arising out of customer account management, either directly or through subordinate staff. Provide leadership, guidance, feedback and training to staff. Communicate and enforce operational and procedural changes to ensure compliance with Bank and division policy, investor regulations and very complex laws and regulations pertaining to the work of the departm...Supervisor, Operations, Management, Banking, Business Services, Staff