Content Claims Specialist - Field - Level I - Crawford & Company : Job Details

Requisition ID: 2024-26178

Job Locations: US-MA-Boston | US-MA-Worcester | US-MA-Springfield

Position Type: Regular Full-Time

Category: Claims

Business Unit: CUS_Loss Adjusting US

The role of Content Claims Specialists is a multi-faceted role, focusing primarily on the following key areas of edjuster's content claims handling operations:

• Acting as a third party intermediary between the Insurance Company's property adjusters and their policyholders regarding valuations of total loss contents.
• Focusing on the accurate and timely processing of content claims using edjuster's claims handling professional-service methodology and its web-based processing platform - exclaim.
• Operating from home-based offices, consistently assigned new claim files.
• Recording all daily claims handling activity and fulfilling administrative job duties.

As part of this role, responsibilities include, but are not limited to the following:

• Conduct site visits to meet adjusters/policyholders and explain roles in the claims handling process.
• Visit sites to conduct inventory of lost contents and identify claim types.
• Ensure quality and turnaround of claims in accordance with productivity standards.
• Work with Central Claims Processing to organize resources for inventory and LKQ assessment.
• Adhere to edjuster Inc.'s commitment to timely updates on the claims process.
• Complete and submit detailed work/time logs daily.
• Maintain claim-related notes in the Claims System.
• Ensure timely and accurate completion of outstanding items.
• Promote edjuster's brand and reputation professionally.

• A Secondary School diploma.
• Prior experience in the Property claims industry is an asset.
• Ability to provide an adequate workspace, free of noise.
• Must provide own high-speed internet service (portion reimbursed).
• Company equipment, including laptop, will be provided.
• Own vehicle and valid driver's license required.
• Overnight travel required; all travel costs handled by edjuster.
• Strong computer skills (MS Office/Outlook, etc.).
• Strong communication skills.
• Ability to adapt to change and new technology.
• Willingness to learn and improve continuously.

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Total compensation plans provide far more than just a great salary.
• Pay and incentive plans that recognize performance excellence.
• Benefit programs that empower financial, physical, and mental wellness.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to communities.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V.