Continuity Clerk - North Star Mohican Casino Resort : Job Details

Wage: $17.25/Hour, plus shift/weekend differential, if applicableLocation: Gaming DivisionReports to: Player Development ManagerPosted Until: 12/17/2024Responsibilities:

• Execute duties related to the gifting program, including preparation, distribution, and cleanup.
• Coordinate with staff and departments to ensure smooth product distribution on a weekly basis.
• Utilize lifting and moving equipment for handling merchandise effectively.
• Access the player tracking system to manage program awards and updates.
• Address guest inquiries related to the gifting program and resolve any issues.
• Count, stock, and prepare merchandise for distribution.
• Receive weekly product deliveries and pack return orders for shipping.
• Operate lifting and moving equipment such as pallet jacks, carts, and dollies as required.
• Serve as the primary handler of products for distribution.
• Conduct promotional drawings and accurately record payouts.
• Provide daily counts of redemptions and maintain reporting standards.
• Represent the casino at events and set up promotional displays.
• Engage with guests and facilitate activities to ensure a positive experience.
• Address inquiries related to the rewards program, including tier status, promotional offers, point redemptions, and bus group enrollment.
• Process guest transactions at the rewards club and on the gaming floor accurately and professionally.
• Maintain accurate and up-to-date member information in the system.
• Build strong relationships with casino guests through personalized service and attentive support.
• Ensure compliance with all relevant regulations and standards related to the rewards program.
• Deliver excellent guest service to loyalty program members, addressing their inquiries and concerns.
• Actively recruit new members for the rewards program by informing them of its benefits and advantages.
• Assist in the planning and execution of promotional events to encourage guest participation and engagement.
• Attending all required training sessions and meetings.
• Maintain professional attire for events.
• Comply with workplace policies, procedures, and legal requirements.
• Perform other duties and responsibilities as assigned by the department or business.

Qualifications & Education:

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Motivated self-starter with strong multitasking abilities.
• Previous experience in the gaming industry and familiarity with database management preferred.
• Effective communication and teamwork skills are essential.
• Ability to work collaboratively with a diverse range of personalities.
• Commitment to teamwork principles.
• Must be able to pass pre-employment screenings and obtain necessary licenses and certifications.
• Flexibility to work various shifts, including weekends and holidays.
• Positive attitude with the ability to adapt to change.
• Strong customer service experience is a plus.

Work Conditions:

• Frequently sit, stand, and use hands, arms, and fingers.
• Occasionally stoop, kneel, and lift items weighing up to 30 pounds.
• Be available for evening, weekend, and irregular shifts as needed.
• Maintain excellent personal hygiene due to close interaction with others.
• Work in a casino environment, which may have a high noise level that varies by location.
• Adhere to a non-smoking, alcohol-free, drug-free and dust-free work environment.

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated. We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do. At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star. Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future. But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand! Candidates hired may be eligible for up to a $500 hiring bonus. How to Apply: Application can be submitted online by clicking APPLY above. Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.