Continuous Improvement Manager - Spokane Teachers Credit Union (STCU) : Job Details

Company Description

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members' lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

* Paid time off-plus 11 paid holidays!

* Medical, dental, vision and life insurance

* Flexible schedules and remote-work opportunities

* Training and career development

* Success sharing plan

* 401(k) matching contributions

* Tuition reimbursement

An overview of the benefits can be found here.

Salary range: $8,229.33 - $11,521.08 per month

Job Description

The Continuous Improvement Manager is responsible for developing and implementing STCU's Continuous Improvement strategy and program. This position will partner with business leaders and management to identify and scope improvement opportunities, as well as mentor and train process owners to ensure that continuous improvement efforts are aligned to strategic objectives and achieve expected results. This position also leads projects of complex scope that will support business improvement and impact organization-wide strategic objectives in all areas of the enterprise from the branch to the back office.

* This position will work in office at the STCU Headquarters located in Liberty Lake, Washington.

Core Job Requirements/Outcomes

* Consult and mentor business unit peers, managers and leaders to simplify processes that attain critical financial, productivity, quality, member satisfaction, and employee engagement goals by utilizing Lean/Six Sigma methodologies/tools and following all changes through the PDCA cycle to ensure that improvements are working as designed.

* Assist business unit leaders with building/achieving predicable benchmark performance metrics around operational capacity, lead time, quality, cost, morale, etc. that assist in increasing productivity by coaching management to establish expected standards and implement operational improvements.

* Develop and deliver Continuous Improvement training to all levels of the organization and ensure understanding of key concepts including Lean, Six Sigma, Kaizen, Value Stream Mapping, Leader Standard Work, Kata, TWI, & 5S etc. by facilitating formal and informal training and coaching sessions.

Other Essential Functions

* Stimulate critical thinking and help others accurately analyze complex situations, articulate business goals, and find creative, compliant solutions to solve business problems through the use of data and application of continuous improvement tools.

* Utilize multiple stakeholder perspectives and approaches to find optimal solutions across all areas of the Value Stream. Work with leaders and teams to establish standard process and then overlay technology where appropriate to eliminate manual work.

* Read, analyze/interpret data, understand and communicate complex and diverse information, and effectively present information and respond to questions from managers and teams.

* Lead and/or facilitate Kaizen and Continuous Improvement events across multiple departments.

* Possess strong business and financial acumen with the ability think and execute strategically and maintain positive relationships with front line, managers and directors (verbal and written).

Qualifications

Education: Bachelor's degree in business, finance, industrial engineering or related field or equivalent experience deploying Lean/Six Sigma required.

Certifications: Continuous Improvement, Lean, Six Sigma, Agile or similar certifications required.

Job Experience: Minimum five years' experience implementing continuous improvement, Lean/Six Sigma required. Minimum three years' demonstrated experience as a Continuous Improvement Leader may be considered for internal candidates. Minimum four years of project management experience managing complex and critical projects. Minimum three-years leadership experience and demonstrated leadership skills in coaching, mentoring and developing others.

Software Skills: Proven Excel and data analysis skills including a high comfort level with complex formulas, pivot tables, charting, etc. Proficient knowledge of MS Office programs including Outlook, Word, PowerPoint and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: Must be willing/able to frequently travel within the branch network and HQ to collect data and collaborate with project teams.

Additional Information

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