Converge InternDepartment: HR FLSA Status: Non-Exempt Reports to: Campus Community Coordinator Indirect Report to: Respective Department Manager for shift For further information about the Converge program please go to this website: www.convergeleadership.orgThe mission of Sandy Cove Ministries is to help people connect with God and each other in order to be transformed into the image of Christ, through His Word, His creation and community.Fall & Spring Semesters Available.Fall (September-December) Spring (January-May)As a part of the program, interns work approximately 20-30 hours/week in a variety of departments across the ministry. Opportunities exist to simultaneously complete college credits or certifications. Sandy Cove has formal partnerships with both Eastern University Palmer Seminary as well as Messiah University. Benefits of the internship include on-campus housing, meals (when available for guests). Cost for housing & meals = $70/bi-weekly. Interns also have access to the beautiful 220-acre grounds at the headwaters of the Chesapeake Bay and attending Sandy Cove program speaker sessions. Growth Opportunities include life skills training (financial literacy, communication, emotional intelligence), bible studies and community with Sandy Cove employees along with opportunities to build relationships with ministry leaders.Position Summary: Learn about the various responsibilities of hospitality in an established ministry by adapting to changing guest/ministry needs and serving in various positions across Sandy Cove Ministries departments and positions (ex: Activities, Event Tech, Food Service, Front Desk Attendant, Housekeeper and Lifeguard). Position Purpose: To learn more about yourself and helpful life skills while learning about the hospitality ministry. Simultaneously, provide an enjoyable and safe experience for Sandy Cove guests, so that they may connect with God and each other by providing various guest services.Role Qualifications:
- Personal relationship with Jesus Christ
- Certification to belay or ability to be successfully trained (provided in program)
- Current lifeguard certification by a recognized certifying agency (i.e. American RedCross, YMCA, etc.) or ability to be trained (provided in program)
- Current First Aid certification by a recognized certifying agency (i.e. American RedCross, YMCA, etc.) or ability to be trained (provided in program)
- Current CPR certification by a recognized certifying agency (i.e. American Red Cross,YMCA, etc.) or ability to be trained (provided in program)
- Able to take direction, accept assignments and work through to completion with timeliness and accuracy
- Responsible, adaptable and flexible in dealing with last minute changes
- Willingness to work weekdays, holidays and evenings and weekends as necessary
- Physically fit
- High School Diploma & 18 yo+
- Teachable
Essential Job Functions/Responsibilities:
- Develop friendly and courteous rapport with all guests
- Perform all reasonable work requests from either direct manager or assigned department
- Live and participate in the community
- Maintain good communication and healthy relationships
- Live on site and maintain a clean and orderly house
- Take direction from leadership with a good attitude
- Maintain a good attitude and a willingness to learn
- Attend and be on time to all offered life skill sessions
Activities Specialist Facilitate/belay for activities such as the rock wall, zip line, and big swing, maintaining safety for all throughout. Safely and properly set up/ take down these activities.Teach, encourage and assist guests involved in activitiesFacilitate and oversee various activities and tournaments (i.e. ping-pong, volleyball, soccer, archery, basketball, softball, etc.) as needed by preparing equipment, organizing teams, keeping score/refereeing and recording results for prizes.Maintain the activity sites and equipment for the guests use (mini golf, shuffleboard, etc)Awareness of and adherence to all safety guidelines and practicesProperly document and record information as trained (e.g. waivers and accident reports).Event Tech Set up conference rooms by accurately preparing room with all requested furnishings and equipment, (i.e. chairs, tables, staging, podium and more)Provide custodial maintenance of conference rooms by thoroughly cleaning, vacuuming and refreshing each meeting room between uses.Perform conference room tidies by periodically cleaning and straightening of each conference room throughout its daily useSet up and break down common areas as needed for snack breaks, vendor displays, and other special usesEmpty trash in common areasMonitor the condition of and immediately report any damages of Sandy Cove property to the Event Ministries Supervisor or Event Ministries Manager.Monitor and service water coolers to maintain ample supply of water for the number of guest in houseSecuring the premises as directed each evening and unlocking the premises as needed in the morningWork closely with Guest Services, Front Desk, Housekeeping and Food Service to insure seamless coverage of services for our guestsFood Service Report to Supervisor for table assignments and other pertinent updatesPerform Kitchen Rounds responsibilitiesPrepare for meal by placing drink pitchers on tables; prepare coffee and hot water and clean beverage station, prepare bussing stationsWarmly welcome guests into Dining Room by showing available tables, explaining available food and drink itemsDuring meal offer assistance to guests, refill drinks, clear dirty plates and glasses to bus stations, and help keep buffet lines stocked with adequate amounts of foodAfter meal, clear tables and take dirty plates, glasses and silverware to dish roomWipe down tables & chairs, vacuum under tables & closest bus station and reset table for the next mealRestock/refill table sugars, salt & pepperPerform Buffet Line Responsibilities: Prepare buffet lines by setting up & heating chafing pans, gathering serving utensils, stocking adequate plates and/or bowls and placing all food and condiments are on-line and ready to serve.During meal keep buffet lines stocked with adequate amounts of food, plates and condimentsHelp assist guests and help clear dining room tables as neededClean up after guest meal by removing chafing pans and taking leftover food to cooks and dirty pans/utensils to the dishwashersChange table linens on buffet and salad bar lines as neededTake out trash, and vacuum buffet areasFront Desk Attendant Courteously and professionally answers multi-line phone system and direct to appropriate person or departmentPromptly assist guests with reservations as necessary by entering necessary data into computer softwareUse Sandy Cove general knowledge to answer questions/concerns and problem solve as necessary (ex: rates, availability, upcoming events, directions)Welcome and provide efficient guest check-in and check-outHousekeeper Professionally clean guest rooms, using proper sanitary procedures, by changing bed linens, scrubbing bathroom, restocking amenities, polishing furniture, restocking all amenities (brochures, towels, trash bags, cups, soaps, etc.) checking for lost items under beds and behind furniture, and vacuum room and hallway.Check for any maintenance issues and correctly reportAssist with laundry as needed by sorting, washing, drying and folding all linens used for guest roomsAssist with lobby duties as neededLifeguard Ensure safety of each guest at Sandy Cove Ministries' poolsGuard the pool as scheduled and instructed by the Aquatics Manager and/or Assistant Aquatics ManagerEnforce all pool rules and regulations without biasRespond to issues and emergencies as trained, and document actions as requiredPerform daily cleaning as scheduled and instructed by the Aquatics Manager and/ or Assistant Aquatics Manager such as cleaning bathrooms and pool and pool deckBecome familiar with and adhere to all health and safety guidelinesEssential Skills & Experience:
- Ability to perform under stress and emergency situations
- Strong interpersonal skills
- Excellent verbal communication skills
- Excellent judgment and decision-making abilities
Nonessential skills and experience:
- Previous leadership experience
- Some college education
- Prior knowledge of Sandy Cove and its mission
Reporting to this position: NonePhysical demands of work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing the duties of this job, the employee must be able to physically lift up to 60 pounds repetitively and will be required to stand, walk, sit, use hands, climb, balance, stoop, kneel, push, and pull for extended periods of time. The ability to see is required to perform the essential job functions.Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
