Coordinator, Placement Services - Renaissance : Job Details

We are seeking a Coordinator, Placement ServicesWest Region in a critical position managing incoming submissions and assisting with member agent service resolution. The qualified candidate will work closely with the Placement Services team in our West region, to assist member agents of the Renaissance network.

The ideal candidate is someone looking for a fast-paced, high-growth environment in a well-funded company.

This position is non-exempt, full-time.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manage all daily incoming submissions, requiring input of account details and assignment of submissions to the Placement team
• Assist with service tickets received from member agents including endorsements, cancellations, and reinstatements covering 65 carrier websites and leveraging internal agency management system
• Perform quality control of submissions set up and service tickets resolved
• Reviews and monitors resolution target dates, collaborates with Placement and Service teams, assumes ownership of required tasks, and communicate to ensure resolutions dates are met
• Establishes professional relationships with member agency principals, producers, and CSRs and team members, as appropriate, to effectively deliver personalized service and achieve mutually acceptable results
• Directly contacts member agents to resolve issues
• Masters all related software and external online carrier applications to reach maximum proficiency in all applications and systems.

QUALIFICATIONS & COMPETENCIES

• Desire to learn and grow
• Industry experience with an awareness of the insurance ecosystem
• Excellent knowledge of MS Office
• Coachability: the willingness to adapt and desire to continuously improve
• Work Ethic: proactively pursuing the company mission with a high degree of energy and daily activityincluding organizational discipline and skills
• Passion: sense of enthusiasm and emotion that compels others to action
• Adaptability: ability to adjust to change and reconsider approaches
• Sense of Urgency: ability to consistently meet deadlines and self-manage objectives to exceed expectations