Coordinator, Social & Community - korres : Job Details

We're looking for a creative and dynamic Social Media & Community Coordinator to join our team. In this role, you'll be responsible for building meaningful connections across TikTok and Instagram, creating engaging content, developing social strategies, and fostering a strong online community. You'll also collaborate with cross-functional teams to ensure customer experience (CX) needs are met during peak seasons.

RESPONSIBILITIES

Social Media & Content Creation

• Develop and execute social strategies across TikTok, Instagram, and other social channels as we grow, including posts, IG Stories, and TikTok trends.
• Create on-brand, high-quality content that aligns with our voice and resonates with our audience.
• Stay on top of social media trends and identify opportunities for creative growth.

Community Engagement

• Respond to comments, direct messages, and interactions across TikTok, Instagram, and beyond to foster authentic engagement.
• Monitor tagged content and identify user-generated content and creators for potential partnerships.
• Address and resolve challenges or opportunities that arise in social comments and private messages.

Cross-Functional Collaboration

• Aggregate community feedback to share with marketing, product, and operations teams.
• Work with marketing to align social voice with broader brand campaigns and CX communication.

Analytics & Insights

• Track social performance and engagement metrics to refine strategies and drive growth.
• Flag popular content, trends, and opportunities to internal teams for amplification.

Customer Experience Support

• Assist with CX-related inquiries via social media channels and email during high-demand periods.
• Provide product recommendations and educate customers about the brand's heritage and product benefits.

Skills & Experience

• 2+ years in social media management (TikTok and Instagram experience required).
• 1+ year in content creation, with a focus on video and trends.
• Experience building and nurturing online communities.
• Interest or experience in graphic design (Photoshop, Canva, etc.) is a plus
• High attention to detail with a creative, collaborative, and proactive mindset.
• Strong understanding of TikTok/IG trends and platform-specific best practices.
• Customer-focused with excellent written communication skills.
• Proficiency in social media analytics tools, Helpdesk services, and Shopify is a plus.