Coordinator - Time Limited Subsidy, On-Call - Downtown Women's Center : Job Details

Summary The Downtown Women's Center (DWC) seeks an On-Call Coordinator to provide culturally responsive services to participants of Time Limited Subsidy (TLS)/ Every Woman Housed programs housed in the South LA buildings. This program is part of our Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women from the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions. The role of the Coordinator is to assist with onsite service coordination between program staff, work closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes housing stabilization. This includes direct support to participants residing onsite, ensuring their access to facilities and resources, and providing support and crisis intervention as needed. The ideal candidate upholds high standards of quality for supportive services and promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention. Essential Functions

• Provide culturally responsive services to residents including crisis intervention and de-escalation, service connection, conflict resolution
• Utilize evidence-based practices in service delivery such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First
• Ensure a safe and welcoming environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide crisis intervention when needed and follow program guidelines to maintain structure and safety for residents
• Ensure the safety of the residents by conducting regular building rounds and enforce policies that monitor visitors and guests
• Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
• Help inform programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
• Maintain accurate and timely records of program tracking and data, including group activities, life skills workshops and community-building events
• Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required
• Provide regular, written reports to the Time Limited Subsidy Program Supervisor and additional reports as assigned
• Provide supervision to interns and volunteers in the provision of services as assigned
• Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies

• Problem Solving and critical thinking ability
• Communication proficiency
• Active Listening
• Flexibility
• Teamwork
• Customer/client service
• Conflict management
• Decision making
• Professional boundaries and self-awareness
• Reliability
• Cultural humility and responsiveness
• Attention to Detail

Supervisory Responsibility This position does not have any supervisory responsibilities. Work Environment This position operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. DWC's TLS/EWH Program is staffed seven days per week to provide supportive services to women residing in the program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. The employee must also be able to operate a vehicle.Position Type and Expected Hours of Work This is an on-call site-based position. Days and hours of work are as needed, shifts may be available Monday-Sunday 8am-4:30pm or 11:30am to 8:00pm. Travel Minimal travel for local meetings and/or trainings as directed. Required Education and Experience

• High School diploma or GED.
• Direct service experience working directly with similar populations required.

Required Knowledge/Skills/Position Qualifications

• Knowledge of the complex barriers surrounding women's homelessness
• Knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.)
• Familiarity with permanent supportive housing model and evidence-based practices like Trauma-Informed Care and Critical Time Intervention, preferred.
• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
• Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences.
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.
• Ability to be flexible with hours when needed, including evenings and weekends
• Ability to exercise and model good judgment, especially in crisis situations
• Strong written and oral communication skills required; proven ability to communicate with diverse audiences
• Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
• HMIS or other database management preferred
• Oral and written fluency in Spanish and English a plus.
• Cultural Humility
• Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
• You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose.

Work Authorization/Security Clearance Criminal background check and clearance required Fair Chance Act Statement Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage. (Fair Chance Act | CRD (ca.gov)Downtown Women's Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to their race, color, religion, genetic information, national origin and ancestry, sex/gender, sexual orientation, gender identity and expression, age, mental or physical disability, marital status, pregnancy, military and veteran status or medical condition. In addition to federal law requirements, Downtown Women's Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range: $21.86 per hour