Copier Technician - William Everett : Job Details

We are currently seeking a Copier Technician who will also act as a Customer Support Representative for clients that are experiencing operating & maintenance issues with their office hardware equipment. We are eager to hire an individual who is ready for a challenging, rewarding, and long-term engagement! In this position, the individual hired will be responsible for the repair and maintenance of office equipment by performing diagnostic tests to determine equipment issue and/or end user error. Training with certification from a multinational conglomerate will be provided to the individual hired.

Requirements:

• Some experience with printer/copier required; additional paid training provided.
• High School Diploma or equivalent, required.
• Proficient with all Microsoft Office applications
• Must possess a reliable vehicle; will receive mileage reimbursement.
• Experience in finding resolutions to customer disputes.
• Experience in providing face-to-face and over-the-phone customer service.
• Possesses working knowledge of Windows Operating System, MS Office; MS Excel; opening, closing, and saving of electronic files.
• Excellent Interpersonal communication skills, written and oral.
• Possesses a positive attitude, willingness to learn, and coachable.
• Willing to complete a criminal background check.
• Authorized to work in the US for any employer.

Responsibilities:

• Perform copier machine cleaning and maintenance.
• Run diagnostic tests to determine equipment issue and/or end user error.
• Verify equipment functioning properly by completing test initiatives and final adjustments.
• Assess and troubleshoot customer software and hard copy orders for production problems or issues.
• Service and maintain customer's digital office equipment (copiers) in assigned territory.
• Maintain assigned field stock and parts inventory.
• Complete document service actions-service forms, reports, logs, and records
• Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.
• Maintain and service company office equipment and color systems on customer premises.
• Additional duties as assigned.