Copy Operator - Canon Business Process Services : Job Details

OverviewThe Copy Operator will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.ResponsibilitiesReview, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submittedDeliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logsResponsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaningTake meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and tonersInform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to client's satisfactionHelp to open and close the print center; Assist in keeping the center neat and professional lookingWhere high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printingPrepare monthly production and volume reports in order to measure productivity and prepare billing chargesMay possibly perform any of the following functions at the direction of the Site Manager:Send, receive and deliver faxesMay be requested to perform document scanningPrepare mail/packages for shipping ordersProvide light housekeeping such as making coffee and keeping conference rooms orderlyDue to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the siteMay perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site ManagerQualificationsHigh school Diploma or equivalent1-5 years experience working directly in a print centerSome familiarity with the general job functions, and minimal understanding of the detailed aspects of the jobKnowledge of machine operations from low to high volume high speed duplicating equipmentProficiency in the use of a variety of reproduction-related equipment & systems (fax, scanner, punches, staplers, inserters, folders, paper cutters, spiral-binding, velo-binders, stitcher and collaters, countersClose supervision involving detailed instructions and constant checking on work performanceExcellent customer service, professional attitude and appearance is a mustAbility to work overtime & meet deadlinesAbility to follow directives and handle physical demandsPossess strong communication skillsPHYSICAL DEMANDSPhysical activity required including frequent bending, reaching, lifting and standing in stacking print output into boxes or containersMay lift and/or move up to 50 lbWhat We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Job LocationsUS-IL-CHICAGOPosted Date2 weeks ago(9/27/2024 4:35 PM)Requisition ID 2024-18656of Openings 1Category (Portal Searching) Customer Service/SupportPosition Type (Portal Searching) Regular Full-Time