Corporate QA Manager - Tillamook Dairy : Job Details

Corporate QA Manager

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we're not stopping there. We're loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We're looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

About you:

What does real food mean to you? Is your favorite dish a cheesy casserole? Perhaps a decadent and indulgent ice cream? Either way, your identification with food is important to us. People who fit well here at Tillamook have a commitment to quality in everything they do. Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work and good, honest values.

What you will do:

The Corporate QA Manager role is about taking the lead in issues prevention and resolution. This person will work with Supply Chain Managers, Operations Directors and Managers, Plant Quality Managers, Technical Services and Continuous Improvement departments to drive Quality's agenda in managing issues through resolution. Overseeing the hold and release process for Tillamook products, managing disposition of non-conforming materials, and being the quality representative on the Crisis Management team will be core duties. Experience in Quality Assurance, internal and external customer satisfaction, task delegation, and leading small cross-functional teams is critical for this key role in the Quality Department. This role reports to the Senior Director of Quality.

Here's a day in the life:

* Drive the issues management process and bridge across departments to deliver appropriate resolutions.

* Lead and align the Product Release Specialists in timely and accurate release of product that is compliant with TCCA food safety and quality requirements.

* Develop, implement, and improve procedures for effective hold, release, disposition and communication to achieve timely resolution of non-conforming products.

* Perform risk assessments of issues and escalate as appropriate to key stakeholders and Senior Management.

* Represent Quality on the Crisis Management Team, and work with other departments to keep the Crisis Management Plan updated and current.

* Manage the containment, evaluation, and disposition of product as necessary.

* Issue product-return authorizations and manage returned material investigations and outcomes with the Material Review Board (MRB).

* Develop a tracking system for issues, their status, and outcomes and determine appropriate records and metrics for the Quality Scorecard.

* Proactively seek process improvement opportunities to prevent issues, and engage with the Continuous Improvement teams.

* Maintain up-to-date computerized and manual records as required, and provide management reports as appropriate.

* Partner with Plant Quality Managers on developing, implementing, improving and enforcing the Food Safety and Food Defense programs.

* Demonstrate ability to present ideas clearly and articulate concepts to senior management.

* Ability to effectively work with technical and non-technical staff at all levels of the organization.

* Provide outstanding customer service, be a good listener, and work well with others.

* Self-motivated, able to work independently, have good time management and takes initiative.

* Work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.

Skills you'll need:

Education:

Bachelor's degree in related field preferred.

Experience:

Must demonstrate an understanding of workflow and process requirements of Quality management systems and possess a strong ability to develop, analyze, and maintain quality programs. Must be well-organized, and manage time effectively.

Industry leading benefit and reward programs:

We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.