CORRESPONDENCE REPRESENTATIVE - Tri-City Healthcare District : Job Details

Job Locations: US-CA-Oceanside Overview:

Tri-City Medical Center has served San Diego Countys coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community.

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-Citys Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter, Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities pressing health and social needs.

Position Summary:

Responsible for providing support to all areas of the Patient Accounting department with regard to all incoming correspondence and insurance documents. Correspondence Representatives are responsible for managing all aspects of incoming documents to include mail, fax, lockbox, phone and other requests. Performs research and correspondence functions to assist with responses to customer and insurance company inquiries.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

• Maintains a safe, clean working environment, including unit based safety and infection control requirements.
• Responsible for efficiently handling, processing and scanning of incoming documents when delivered to Patient Accounting. Adheres to Correspondence Distribution and Scanning department procedure.
• Responsible for managing and completing daily, monthly and quarterly tasks, including, but not limited to processing self-pay monthly statements, mailing and follow-up on institutional accounts, processing bad debt agency returns, Charity processing, and internal/external audit projects.
• Responsible for updating information received from external agencies for patients who have been identified as having insurance or recently obtained Medi-Cal. Accounts are updated according to department procedures to ensure all accounts are appropriately billed correctly and timely.
• Assists with educating team members to facilitate an efficient flow of operations and projects.
• Responsible for maintaining and coordinating storage records, to include ordering and returning of records, labeling storage boxes, and maintaining log books.
• Responsible for updating new or corrected address information when notified by vendors or agency.
• Responsible for assisting in various aspects within the Support Services team as needed.

Qualifications:

• Requires at least one-year experience in a healthcare environment.
• Able to perform basic mathematical calculations, balance and reconcile numbers.
• Must have the ability to read, understand and interpret healthcare correspondence.
• Requires Microsoft Word, Excel and Outlook knowledge.
• Excellent human relations skills including listening, conflict resolution, coaching, and team building.
• Must have ability to demonstrate flexibility in response to unexpected change in work volume and hospital staffing needs.
• Process oriented skills with ability to handle multiple projects simultaneously by prioritizing responsibilities and meeting deadlines required.
• Ability to ensure the confidentiality and rights of patients and the confidentiality of hospital and departmental documents required.
• Ability to speak Spanish, preferred.

Education:

• High School diploma or GED, required.

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

*Salary/Hourly Wage range based on experience.

To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception/deferral.)

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.