COUNT ROOM LEAD - Colonial Downs + Rosie's Gaming Emporium : Job Details

Position Summary: Manages the removal of cash boxes and the proper counting of cash and vouchers from gaming device bill acceptors. Manages and ensures proper and accurate record keeping and the storage of all gaming-related records and forms.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.

• Motivates, trains, coaches, mentors, and directs staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.

• Responsible for creating and fostering an environment of support and motivation for Team Members.

• Enforces department standards, guidelines and objectives, and maintains other administrative processes to ensure proper planning and efficient operation of assigned areas.

• Works with Surveillance and Security to develop and maintain drop route.

• Monitors count room activity for cleanliness, sanitation, safe working conditions and practices, and compliance with all department and company policies, procedures, internal controls and government regulations.

• Ensures the proper removal and counting of all vouchers and currency from gaming bill acceptors

• Controls the storage of gaming-related records and forms.

• Prepares and generates gaming device, cash and voucher and win reports at the end of the count.

• Handles minor mechanical equipment maintenance and repairs. Calls vendor and notifies leader of any issues.

• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.

• Keeps position supervisor informed of relevant activities.

• Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management. Reports any shortcoming to management.

• Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Have knowledge of the Property's programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: A high school diploma or GED certificate is required; a Bachelor's degree is preferred. Excellent skills in math, and a proficiency in PC programs, such as Microsoft Office, and menu-driven programs is required. Must be able to formulate and communicate ideas and to make independent decisions.Certificates, Licenses, and Registrations: Virginia Racing Commission LicenseSupervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.#colonialdowns