Counter Assistant - All States Ag Parts LLC : Job Details

Job Title: Counter Assistant

Essential Duties and Responsibilities

* Greets and directs walk-in customers based on need, complexity and type of transaction

* Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available. Closes sales orders to invoices upon request; collects cash/check; processes credit cards.

* Handles all internal/inter-company CRMs, as designated by the store manager

* Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up.

* Handles overflow customer calls when needed.

* Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account.

* Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor.

* Completes will send check orders upon receipt of check.

* Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced.

* Monitors will call parts area / sold area for possible sales that are outdated and transfers back into stock as necessary.

* Monitors voice mail and delegates to the counter.

* Performs all other duties as assigned.

* Complies with the requirements of the company's ISO 9001 Quality Management System (when required).

Physical Requirements

* Ability to stand for long periods of time.

* Ability to sit, climb, bend and kneel on an occasional basis.

* Regular manual dexterity/coordination: hand/eye movements, motor control.

* Regular visual effort: concentrated reading of documentation or close viewing of computer displays.

* Able to push, pull and lift up to 50lbs. on an occasional basis.

Required Education/Experience/Skills

* High School graduate, or equivalent work experience.

* Basic to intermediate knowledge of agricultural equipment.

* Basic computer knowledge including e-mail, Word, Excel and inventory control software.

* Ability to prioritize multiple tasks.

Preferred Education/Experience/Skills

* Proven customer service experience particularly within the agriculture and construction parts sectors, preferred.

* Strong verbal communication skills.