COURT OPERATIONS SUPERVISOR - PLACER COUNTY SUPERIOR COURT : Job Details

Salary : $76,294.40 - $100,443.20 AnnuallyLocation : Roseville, CAJob Type: Full-Time RegularDepartment: OperationsDivision: Master Calendar/JuryOpening Date:09/13/2024Closing Date: 9/29/2024 11:59 PM PacificRecruitment Information: Applications will be reviewed after the closing deadline, and the most qualified candidates will be invited to participate in a panel interview tentatively scheduled for October 9th. Select candidates may be invited back for a second interview on October 11th.Additional Position Information: This Court Operations Supervisor position will be part of the Court's Jury/Master Calendar Unit, located at the Roseville Courthouse , and supervise the Court Reporter and Interpreter staff.Job SummaryThe successful candidate will be part of the Court's Jury/Master Calendar Unit, located at the Hon. Howard G. Gibson Courthouse in Roseville, and supervise the Court Reporter and Interpreter staff.JOB SUMMARYUnder general direction, this classification has full supervisory authority for, and coordinates and directs the tasks and activities of, one (1) or more assigned programs, functions, or units. Incumbents ensure services are provided in an accurate, efficient, and timely manner; perform administrative and/or first-level supervisory activities, under guidance; provide technical, policy and program expertise; support the Court in meeting its organizational goals and objectives; provide direct support to the Court management team; and perform other related duties as assigned. EMPLOYMENT AT-WILLThe Court Operations Supervisor is established as an at-will classification and, as such, serves at the pleasure of the Court Executive Officer. The Court Executive Officer has the right to terminate the employment of any incumbent in this position at any time, with or without advanced notice, and with or without cause. DISTINGUISHING CHARACTERISTICSThe classification is distinguished from the higher-level Unit Manager classification in that the latter is a position that is responsible for more complex programs and long-range planning, and its incumbents possess significant supervisory and/or management experience. Incumbents in the Court Operations Supervisor classification are expected to focus on the execution and processing of daily assignments within their assigned programs, functions, or units. JUDGMENT AND RESPONSIBILITYIncumbents have full supervisory responsibility for other employees. Incumbents work under administrative direction where clear policies, procedures, and standards may not always be available or may be very general in nature. Incumbents must therefore exercise considerable discretion with respect to assignments and duties and must seek approval prior to establishing or changing Court policy or procedure. Errors in work or judgment could result in inefficient operational areas and possible litigation against the Court. Essential FunctionsThe Court reserves the right to assign or reassign duties as required to achieve business and operational objectives. The essential functions listed below are considered standard duties of this position and, if/when assigned, must be accomplished effectively and efficiently. These essential functions include, but are not limited to, the following:

• Coordinates and collaborates with direct supervisor to maintain a structured work environment that includes supervising, planning, organizing, directing and coordinating the day-to-day activities of staff in assigned area(s).
• Carries out directives, as assigned.
• Responsible for communicating issues/concerns that may impact Court operations and/or staffs' ability to perform duties.
• Performs supervisory functions that may include participation in recruitment and selection; training development and delivery; participation in the performance evaluation process; providing performance coaching and management; assigning, and review of work; processing requests for leave; timekeeping; in consultation with a direct supervisor or Human Resources, takes corrective actions and provides recommendations/input into disciplinary actions; and assists in identifying and providing opportunities for professional development of staff.
• May require extensive and coordinated scheduling responsibilities, and flexibility to adapt and adjust to frequently changing requirements and circumstances.
• Ensures staff clearly understands their responsibilities, level of authority, and expectations; monitors for quality control based on manager-directed quality assurance protocols; and ensures execution and/or processing of daily work is accurate, efficient, and timely.
• Maintains current knowledge of changes in directives, policies, statutes, legislation, forms, and regulations that affect assigned area(s); and identifies, makes suggestions, and implements approved changes to ensure compliance and consistency within assigned area(s) and in coordination with other stakeholders.
• May negotiate contract rates and terms when interacting with independent contractors; may have delegated approval authority based on established policy limits and/or present for management approval.
• Recommends, develops and implements, with management approval, procedures, manuals, forms, and work methods related to the work of assigned area(s); makes improvements in the operation of assigned area(s); recommends improvements in Court-wide policies/procedures and implements with management approval; and assists in and/or formulates procedures and training materials.
• Works closely and collaboratively with internal/external stakeholders to assist with the implementation of Court administrative and operational programs, policies, and procedures; and assists with the development and implementation of organizational policies, procedures, and goals.
• Monitors workflow and assigns work priorities to ensure efficient, timely, and accurate operations; coordinates, collects, and compiles statistical workload reports
• May input and approve daily activity logs on Judicial Council website.
• May require tracking of court reporter transcripts and associated deadlines, including communicating delays to the Court Executive Officer and Presiding Judge or Courts of Appeal.
• May require use of specialized transcript transmission software and the Court's case management system to process submitted transcripts.
• Logs, reviews, and approves payment of invoices.
• Collects status reports from staff; and conducts audits of processed work.
• Courteously and professionally provides detailed and accurate information to the public, Court staff, other agencies, and judicial officers.
• Provides technical and procedural court-related expertise and assistance to internal and external customers; responds to and resolves complex and difficult questions and customer service issues.
• Identifies the need for and develops operational processes and procedures and submits to manager for approval.
• Acts as a liaison between administration, judicial officers, Court management and support staff; consults with representatives of other operational/administrative areas and outside agencies on matters affecting assigned area(s).
• Serves as a representative of the Court, always displaying courtesy, dignity, and respect and in compliance with the Code of Ethics for the Court Employees of California; exhibits tact, consideration, and discretion in all interactions with staff, other members of the Court community, governmental agencies, service providers, and the public.
• Conducts staff meetings and communicates procedural changes or other informational items impacting operations and staff.
• Provides ethical and effective leadership and guidance; mentors, coaches, and develops staff; serves as a role model to all Court staff.
• Researches legal processes, statutes, laws, and Rules of Court.
• Prepares and maintains statistical and narrative reports related to the activity and work of the assigned area(s).
• Accepts special projects as assigned and completes with managerial approval.
• Serves on committees, related work groups, and attends meetings.
• Maintains and ensures adherence to office safety procedures and policies.
• Communicates clearly, concisely and effectively orally and in writing.
• Exercises objectivity, sensitivity, sound judgment in handling highly emotional issues and situations with a variety of people from diverse, socio-economic, and cultural backgrounds.
• Provides support for bench and community activities.
• Travels between Court facilities as necessary to carry-out duties and/or provide supervision of activities in other area(s), as required.
• If assigned to oversee an outlying Court facility, responsible for monitoring and reporting on-site facility maintenance needs, concerns, or issues; and maintains professional relationships with vendors/contractors.

EMPLOYMENT STANDARDSEmployment Standards are intended to express the general expectations of the position, in addition to the essential functions provided above. It is expected that the incumbent would possess the knowledge, skills and abilities listed below at hire and/or within a reasonable amount of time after hire, through experience and training.Knowledge of:

• Principles, practices and methods related to training, evaluation, performance management, scheduling, quality control, and supervision in a union environment.
• Superior court functions, services, processes, and procedures.
• Statutes relating to court legal statutes, processes and procedures
• Modern office methods and technology including the use of a computer and work-related software, such as word processing, spreadsheets, databases, case management systems, and scheduling programs.
• Principles and practices of policy, process, and/or procedure development.
• Principles and practices of research and analysis, including basic mathematics and statistical development and reporting.
• Correct English usage, grammar, spelling, and vocabulary.
• Legal terminology.

Ability to:

• Oversee and coordinate work activities and ensure staff complete responsibilities timely and accurately.
• Develop and administer training, both one-on-one and in a group setting.
• Evaluate staff; provide feedback and corrective actions; and propose discipline, when necessary.
• Evaluate situations, identify/develop solutions, and propose recommendations.
• Read, interpret and understand contracts; negotiate rates and terms that may materially affect Court operations and budgets.
• Research, analyze, evaluate, and make recommendations on new processes/procedures.
• Prepare detailed, well-organized, clear, concise, and accurate documents such as reports and correspondence.
• Read, interpret, apply, and explain Federal and State laws and rules, regulations, policies, procedures, labor contracts and schedules.
• Supervise, mentor, counsel, motivate, and train assigned staff.
• Communicate professionally, clearly and concisely, both orally and in writing.
• Implement change consistent with policies and goals.
• Be flexible and adapt to regularly changing circumstances and operational needs.
• Use strong interpersonal skills to establish and maintain effective working relationships with all levels of Court staff, elected and appointed bodies, and members of the general public.
• Administer projects, as part of a team or as project lead, within the project scope, time constraints, and resource constraints to achieve the desired objective.
• Establish and maintain effective working relationships with Judicial Officers, court employees, justice partners, members of the public, and others encountered in the course of work;
• Use computer and work-related applications
• Maintain confidentiality of information and exercise discretion.
• Work under the pressure of deadlines, conflicting demands, and emergencies.
• Understand, follow and give written and oral instructions.
• Use independent judgment within established scope of authority and make sound decisions.
• Complete all duties as assigned timely and accurately.
• Use correct English grammar, spelling, and punctuation.

QualificationsThe standard qualifications for this classification are listed below; however, any combination of experience and training that would provide the required knowledge and abilities and the ability to perform the essential functions may qualify. Three (3) years of increasingly responsible administrative or legal clerical experience of which at least one (1) year includes lead/supervisory experience. ANDAssociate degree or equivalent from an accredited college or university in business, public administration, or a related field. Note: Additional qualifying experience may substitute for education, and a Bachelor's degree or higher may substitute for up to two years of experience but may not substitute for lead/supervisory experience. Supplemental InformationGENERAL REQUIREMENTSLicense Requirement: Possession of a valid driver's license or the ability to provide alternate methods of transportation that meets job requirements.Physical Requirements: While performing the duties of this job, the employee is required to: View a computer screen for extended periods of time Demonstrate strength, dexterity, and coordination of hands and fingers to use a computer on a daily basis. Sit for long periods of time, stand, and walk from place to place within the office and throughout court facilities Routinely handle files, papers, and reference materials of varying weights and thickness Frequently twist or reach for items, above and below desk level, with hands and arms above shoulders and below the waist Climb stairs, when elevator is not accessible Balance, bend at the waist or kneel Lift and/or move objects weighing up to twenty-five (25) pounds Possess certain vision abilities, including close, distance, color, peripheral vision, and the ability to adjust focus Hear and speakWorking Conditions: Job duties are generally performed in an indoor office setting with environmental controls. Incumbents are expected to work inside buildings, alone, or closely with others. Routine noises occur within the work environment, and noise levels are generally low. Overtime may occur on an occasional basis.NOTES:Reasonable accommodation may be available to a qualified individual with disability if it will enable them to perform the essential functions of this classification. If reasonable accommodation is required to participate in the recruitment process or to perform any of the functions and related tasks assigned or which may be assigned, please contact the Human Resources Division.This document is intended to describe the general nature and level of work performed by individuals assigned to this job classification. It is not intended to provide an exhaustive list of all duties and responsibilities of personnel in all divisions and/or a location so classified, nor is it intended to limit the authority of supervisors or managers to assign or direct the activities of employees.The Placer County Superior Court values its employees and offers the following benefits:

• Vacation Leave: Accruals start at ten (10) days per year (accrual rate and vacation caps are based on years of service.)
• Sick Leave: Twelve (12) days per year.
• Holidays: Fourteen paid holidays per year. If the Court conducts an All-Staff Training Day on the Cesar Chavez holiday, employees receive thirteen (13) paid holidays and one (1) floating holiday.
• Affordable Medical Benefits: The Court offers two (2) Blue Shield PPO medical plans, one (1) Blue Shield EPO medical plan and one (1) Kaiser medical plan. The Court pays 100% of the premium for one Blue Shield PPO plan and the Kaiser plan, regardless of coverage level.
• Dental Insurance: The Court pays 100% of premium for employee and dependents.
• Vision Insurance: The Court pays 100% of premium for employee and dependents.
• CalPERS Retirement: Classic = 2% @ 55; PEPRA = 2% @ 62. Specific benefit formula will be determined per California Public Employees Retirement System regulations. Employees pay 100% employee contribution and the Court pays 100% of employer contribution.
• Life and AD&D Insurance: $50,000 of life insurance and accident insurance is paid by the Court. Voluntary plans are also available, for employees to purchase additional coverage for themselves and their dependents.
• Social Security and Medicare: The Court and the employee both contribute 7.65% of wages toward Social Security and Medicare.
• State Disability and Paid Family Leave Insurances: Partial wage-replacement insurance plans are funded through employee payroll deductions.
• Employee Assistance Program: The Court pays 100% of premium for employee and dependents.
• CalPERS 457 Deferred Compensation Plans: Employer contribution each pay period + both traditional and Roth plans are available for voluntary employee contributions.
• Long-term Disability Plan (Voluntary)
• Flexible Spending Accounts: Pre-tax benefits for qualifying medical and/or dependent expenses. (Voluntary)
• Online Privacy Protection (Voluntary & paid by employer)
• Free Parking (onsite parking in designated areas)
• Flexible Work Schedules (available dependent upon classification)
• Public Service Loan Forgiveness (PSLF): Court employment qualifies for PSLF Program.

01 Instructions for completion: Carefully read the official Court job posting for this position. Any Court application submitted without a completed questionnaire (including references to your application or resume) will be rejected. Referrals to a resume on your application will also be considered a non-response and subject to rejection. Do you understand this advisement?

• Yes
• No

02 Describe, in detail but as concisely as possible, your direct supervision experience. Include the number of staff, your role and the scope of your responsibilities. 03 Describe your experience with researching and analyzing complex legislation and/or contracts. Include the purpose of your analysis and how it was utilized. 04 Please describe your experience providing customer service in a professional setting, highlighting any experience in a public sector environment. 05 Certification Statement: By completing this application and supplemental questionnaire, I hereby attest that all information I have provided is true and complete to the best of my knowledge. I acknowledge that Human Resources staff may contact my employers to verify the information that I have provided. I understand that any misrepresentations, falsifications, or omissions of material facts may subject me to actions including removal from this examination and dismissal during any period of Superior Court employment. Do you agree with this certification statement?

• Yes
• No

Required Question