Courtesy Clerk, Puainako Hilo - KTA Super Stores : Job Details

Job DetailsJob LocationKTA Puainako Store 3 - Hilo, HIPosition TypePart TimeSalary Range$15.00 - $16.00 HourlyJob ShiftAnyDescription*This position is eligible for a temporary $750 Sign-on Bonus, paid out in three increments throughout the first 6 months of employment, based on the number of hours worked.PRIMARY RESPONSIBILITYThe primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customers purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.ESSENTIAL DUTIESYou MUST perform the following duties regularly and up to company standards:Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.Transport and load groceries into vehicle of customers needing such assistance.Replace, retrieve or price check items for Cashiers and customers. • NON-ESSENTIAL JOB DUTIESIn order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.Assist customers with unloading items from shopping cart onto the check stand belt.Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.Lock up shopping carts at closing of store.Return unwanted or damaged items to proper location.Refill and maintain bags and supplies at the check stand, as needed.Restock ice case as needed.Perform and record regular floor sweeps as assigned.Respond to mess calls as needed.Clean break room, restrooms, parking lot, sidewalk and front-end of store daily.Empty and dispose of trash from check stands and offices daily.Study and be able to explain specials, ads and promotions to customers.Assist other departments with job duties when necessary.Perform other duties as required or assigned.CUSTOMER SERVICE EXPECTATIONSAll associates are required to provide our customers with World Class Service with a local touch.GREET all customers (be friendly, smile and make face-to-face eye contact).HELP all customers (listen and pay attention; be courteous; be knowledgeable about productlocation, services offered and store hours; offer alternatives if a product is out of stock; take thecustomer to the product, etc.).Personalize the customers shopping experience (make small talk, offer meal suggestions, explaincurrent store promotions, etc.).THANK all customers (show appreciation and offer a parting comment).WORKING CONDITIONSFrequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy,and with a high volume of customers and co-workers.Occasionally work outdoors where the temperature and weather varies (hot, humid, vog, etc.), todispose trash, sweep the parking lot, retrieve shopping carts and assist customers to their vehicle.Seldom work around fumes and odors from various products and customers perfumes.WORK HOURSGenerally be available for work 7 days a week and holidays, from store open to close.EQUIPMENT USEFrequently use reusable, plastic and/or paper bags to bag customers groceries; broom, dustpan,mop and cleaning solutions for cleaning duties; shopping carts to assist customers with theirgroceries.Seldom use a case cutter, pricing gun, ladder and stock wagon to stock shelves and assist customers.SAFETY EQUIPMENTContinuously wear a back support belt when performing all job dutiesMENTAL, PHYSICAL AND COMMUNICATION DEMANDSMENTAL Continuously need to concentrate well, pay attention to detail, and be alert whenperforming all duties, especially when working around customers and moving vehicles, to ensure thesafety and satisfaction of employees and customers; be able to understand the basic concepts ofbagging groceries efficiently and without damaging any items; be able to work efficiently, even withfrequent interruptions. Frequently need to be knowledgeable of store promotions and productlocation to assist customers with their needs. Occasionally need to be able to remain calm, courteousand professional when handling various customer situations and complaints.PHYSICAL Continuously need to stand, reach, handle, have good eye-hand coordination andfingering abilities when bagging groceries; walk to move from one checkout to another, assistcustomers to their vehicles, return merchandise to the shelves, gather shopping carts and showcustomers where products are. Frequently need to push, pull, lift and carry up to 40 lbs. whenassisting customers with their groceries; bend or crouch when placing or retrieving items from underthe shopping cart, refilling supplies and when performing cleaning duties. Occasionally need to havewide field of vision, and push/pull up to 100 lbs. when retrieving shopping carts, assisting customerswith their groceries to their vehicle, and when moving display racks to be cleaned; walk briskly toretrieve or replace an item for a customer. Seldom need to climb a ladder to stock or retrievemerchandise; have good color vision in order to identify various products (unmarked colored item,fresh fruit, etc.).COMMUNICATION Continuously need to talk to and meet the needs of customers when greetingand thanking them, explaining store promotions, assisting them with their requests and questions,and providing assistance to their vehicles. Frequently need to talk to and meet the needs of coworkerswhen communicating and assisting with job duties; read signs, weekly ads, coupons, productand shelf labels, correctly to assist customers. Occasionally need to write when ordering supplies andcommunicating in communication book; give directions to locate a product, explain a promotion, ortrain new employees.QualificationsSkills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time,be able to communicate effectively both orally and in writing, and be able to work under minimal orno supervision.Education and Experience: None.Age Restrictions:Must be at least 16 years of age to use a case cutter.Must be at least 18 years of age to operate a trash baler, freight elevator, and any powerdriven equipment.CHARACTER TRAITS AND PERSONAL WORK VALUESPersonal Traits To promote good working relationships with co-workers and customers.o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to pleasecustomers and co-workers and serve them well.o Maintain a positive attitude toward work, co-workers, supervisors and customers.o Be service oriented toward customers and fellow co-workers.o Be a good listener, patient and understanding of customers and co-workers.o Be honest and trustworthy. Use good judgment.o Be neat and clean, in appearance and work habits.Work Habits To promote a productive work environment.o Greet, Help and Thank all customers.o Handle customers complaints and concerns with tact.o Maintain a good attendance record.o Be punctual and committed to work when scheduled.o Be focused on task and detail-oriented.o Show initiative. Always keep busy. Be a self-starter.o Be efficient and productive, while producing quality work.o Be flexible, versatile, organized, methodical and conscientious.o Be able to work under pressure and meet deadlines.o Be able to follow work procedures and policies (e.g. safety and security practices).o Create and maintain clean, safe and pleasant work environment for everyone.o Be a team player and work well with others.