CPLC Volunteer - Chicanos Por La Causa : Job Details

Volunteer for La CausaMake us part of your calling.Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967, and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health & human services, housing, education, and economic development.

• Program long-term volunteers and unpaid interns provide direct service, therefore go through a thorough onboarding experience to ensure safety of service recipients. These volunteers are regularly scheduled in the program and made a long-term commitment. Must 18 years of age or older.

IMMEDIATE OPPORTUNITYOpen Volunteer Opportunity:Position: Front Desk Representative VolunteerDepartment: CPLC Workforce SolutionsCity: Casa Grande, AZLocation: ARIZONA@WORK Pinal County Business and Career CenterAddress: 820 E. Cottonwood Lane, Bldg E, Casa Grande, AZ 85122Days: Mon - FriHours: Full-time or Part-timeDescription:ARIZONA@WORK Pinal County represents a network of federally funded employment and training programs - all dedicated to assisting job seekers breakdown barriers to employment, upskill and connect to employment opportunities in Pinal County. The ARIZONA@WORK Pinal County Business and Career Center, located in Casa Grande, is looking for a friendly and professional Front Desk Representative who will welcome and support customers who call or visit the Business and Career Center.Job Description:The front desk role is vital to the center, as it is the first point of contact for all visitors. The Front Desk Representative is responsible for creating a positive and professional impression of ARIZONA@WORK Pinal County and ensuring visitor satisfaction. The volunteer will possess excellent communication, organizational, and multi-tasking skills, as well as a friendly and customer-oriented attitude. Duties and Responsibilities:

• Warmly greets guests as they arrive
• Has each visitor fill out a Front Desk Welcome Form (or fills it out for the guest)
• Answers phone calls from the Pinal County Citizens Call Center and ARIZONA@WORK Pinal County Partners
• Inputs all visitor information in ARIZONA@WORK Pinal County Partners sign in form (whether in-person or via phone call)
• Has basic knowledge of partner services and eligibility requirements
• Provides partner service information to job seekers, colleagues, and the business community
• Notifies staff when a visitor self-identifies as a Veteran or a migrant seasonal farmworker
• Assists with minor tech problems in the Resource Room
• Supports visitors registering for Arizona Job Connection (AJC)
• Demonstrates empathy and understanding for diverse backgrounds
• Maintains customer confidentiality
• Resolves customer issues and complaints
• Identifies community resources that may help visitors with barriers
• Performs any other clerical duties necessary to keep the office running

Preferred Qualifications:

• Strong communication skills
• Organizational abilities
• Embraces teamwork
• Good time management
• Computer proficiency (Google Workspace, Microsoft Office, etc.)