Creative Director - This is an IT support group : Job Details

• DEPARTMENT OF TRANSPORTATION

• Full-Time

• No Exam Required

The New York City Department of Transportation is seeking an experienced, highly-motivated, and creative individual to join the NYC Department of Transportation's Office of Press and Communications as Creative Director. The ideal candidate is an excellent storyteller, a strategic thinker, an experienced social media professional, and possesses an outstanding sense of humor. The Creative Director will develop and execute, across communications channels, the creative vision for the agency's communications. The Creative Director will oversee the creative direction for all external agency communications, with a particular focus on social media. The Creative Director will also advise on creative strategy for marketing, graphic design, videography and photography, and other related work. The candidate will be the lead social media content creator and supervise the NYC DOT social media team. The Creative Director will develop fun, engaging, and innovative ideas and concepts that align with Office of Communications and agency goals and will collaborate with colleagues to ensure effective execution.

Duties and Responsibilities

• In collaboration with the Chief Communications Officer, establish and lead implementation of the creative vision for the agency's external communications;
• Develop creative messaging and strategies to advance agency goals across communications channels, including social media, marketing, and multimedia platforms;
• Develop and help execute the agency's strategy and content development for social media;
• Develop creative and compelling copy, reels, and other work product to use on social media, in marketing materials, to script and support multimedia projects, and across other communications channels as directed by the Chief Communications Officer;
• Provide strategic guidance and support on synergizing messaging and aligning goals across communications channels, including social media, marketing, press, and multimedia platforms;
• Supervise the NYC DOT social media;
• Serve as the liaison from the NYC DOT Communications team to all units across the agency on social media;
• Serve as the liaison to the Mayor's Office on all matters related to social media;
• Collaborate with colleagues across the agency to implement creative strategies;
• Ensure outstanding customer service to constituents who reach out to NYC DOT via social media;
• Oversee the tracking and reporting social media analytics to the Chief Communications Officer and other senior NYC DOT leadership;
• Manage accessibility for all social media accounts to ensure that content is accessible for people with disabilities.

Minimum Qualifications

A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position.

Preferred Skills

• A proven track record in developing and executing creative strategies on social media, advertising, or marketing with outstanding creativity and sense of humor;
• A strategic thinker with a demonstrated knowledge of how to creatively use communications platforms to build engagement and advance goals;
• An ability to work independently and in collaboration with colleagues in a fast-paced environment;
• 5+ years of experience in creative strategy, social media, advertising, or marketing.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

• Experience Level: Experienced (Non-Manager)

• Category: Communications & Intergovernmental Affairs