Credit and Collections Specialist - ITT : Job Details

Position Summary:

ITT, headquartered in Stamford, CT, operates competitively in 35 countries with demanding sales in 125 countries around the globe. ITT partners with engaged customers to deliver enduring solutions to the vital industries that continuously advance our modern way of life. ITT employees thrive in an inviting and professional company culture.

Summary:

Perform collection and credit investigations for a portfolio of approximately 450 customers with an annual volume of approximately $20M

This position requires direct contact with customers for the collection of Domestic, Canadian and International accounts.

• Volume of customers will exceed 400 with $20M+ in annual North America sales.
• Review and approval within authority limit of customer orders consistent with the application of ITT credit policy.
• Maintenance of customer credit files and portfolio analysis
• Support of customer master maintenance (1,000+ transactions/ year)
• Reporting and analysis (including DBO results, metrics, etc.)
• Support the service delivery (including projects and improvement initiatives), on-time-performance and quality

Essential Responsibilities:

• Utilize the accounts receivable (GetPAID) application within an assigned portfolio of customers to perform collection functions on past due transactions and make proactive contact on large dollar coming due invoices to improve and maximize ITT cash flow
• Develop and maintain relationships with internal and external parties to ensure timely collection and resolution of outstanding issues
• Work closely with ITT business units to monitor and control shipments to accounts in delinquent status in an effort to minimize potential bad debts.
• Analyze potential bad debts with internal parties (Credit Supervisor, Unit Controllers, and Sales), provide detailed recommendations, and establish action plans for resolution.
• Investigate items in dispute (i.e. short payments, overpayments, deductions, etc.) and liaise with appropriate business unit contacts to resolve issues in a timely fashion.
• Participate in regular meetings with Business Unit Controllers to identify and resolve significant outstanding issues.
• Determine credit worthiness to approve Domestic, Canadian and Export orders within assigned authority levels by using the following tools: Dun & Bradstreet Credit Reports, forecast programs, Financial statement analysis, Trade reports, References, etc.
• Analyze credit worthiness of customers for orders that exceed authority level by analyzing and furnishing supporting documentation as well as a recommendation to the next higher authority level.
• Analyze terms and conditions on orders and gain proper divisional acceptance for extraordinary terms.
• Establish current credit limits to maximize sales and minimize losses.
• Assist in the AR reporting process, including producing, maintaining and distributing various reports to Business Units as required.
• Review various A/R spreadsheets to analyze and summarize significant changes in the payment habits of customers.
• Provide excellent customer service by assisting in the reconciliation of accounts
• Other duties as assigned.

Position Requirements:

Education: A.A.S. in Business with minimum two years credit/collection experience, OR

Experience: Five years credit/collection experience, two credited business courses, must include Accounting.

Skills/Knowledges:

• Excellent communication skills both written and oral.
• Strong customer service skills
• Basic accounting knowledge
• PC Skills including MS Office
• Strong Microsoft Excel skills
• Excellent communication skills both written and oral
• Problem solving and strong analytical skills
• Prior knowledge of AS400 and SAP a plus.
• Prior knowledge of GetPAID a plus.
• Must be enthusiastic and a team player.
• Must be able to multi-task.

International Business knowledge a plus

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.

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Equal Pay Act Statement:We aim to pay our ITTers fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITTs values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.Equal Pay Act Range:Annual Salary Range $52,000 to $77,400 plus benefits and incentive plans