CRM Coordinator - Aeg : Job Details

The Fredericksburg Nationals are the Class-A Affiliate of the Washington Nationals. Located in historic Fredericksburg, VA in a growing vibrant market. The FredNats play in Virginia Credit Union Stadium which opened in 2021. Virginia Credit Union Stadium is considered to be one of the best ballparks in all of Minor League Baseball. The CRM Coordinator will play a key role in supporting the day-to-day management of our Salesforce environment and Account Engagement operations. This position will report to the Vice President of Tickets to help create, develop, and implement processes, as well as provide end user support to our Ticketing, Corporate Partnership, FredNats Park Events, and Ballpark Tours teams. Additionally, this role will support email automation efforts as needed. Key Duties & Responsibilities:

• Work alongside manager as a primary system administrator for the Salesforce environment
• Assist with all basic administrative functions, including user account maintenance, reports and dashboards, workflows and other routine tasks
• Onboard and train new users on how to navigate through the platform and promote best practices
• Provide support and troubleshooting assistance to all users, addressing issues, and ensuring smooth CRM operation
• Support system updates and provide targeted recommendations on how to improve CRM platform in terms of page layouts, fields, campaigns, workflows, triggers, and validation rules based on business processes
• Identify, define, maintain, and improve CRM workflows and system processes to increase efficiencies
• Support Partnerships and Suites team by adding product assets, maintaining an efficient CRM process and assisting with automations to increase productivity
• Assist Senior Manager, Sales Marketing with new business launch and renewal cycle process in Salesforce including, but not limited to creating new products, prices, and opportunities
• Champion data quality, data accuracy, and data-driven decision making within the organization
• Assist with creation, launch and maintenance of automated email campaigns using Salesforce Account Engagement
• Additional special projects as needed and assigned

Skills Required:

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Ability to assess the impact of new requirements on Salesforce and key upstream and downstream applications, systems and processes
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Highly proactive, detail oriented, and a quick learner with strong writing and communication skills
• Strong analytical and problem-solving skills with superior attention to detail

Experience Required:

• Bachelor's degree
• A demonstrated ability to understand and articulate complex requirements
• Strong understanding of CRM best practices and sales processes
• Strong working knowledge of Microsoft Excel

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Job Questions:

If you are not located in Fredericksburg, are you willing to relocate?

Do you have previous sales experience? (Will not disqualify you from employment)

What is your spirit animal?