CRM Developer - Stratford Solutions : Job Details

Job Title: CRM Developer Location: Onsite 2 Metrotech center Brooklyn NY Job Type: Contract Duration: 12 Months Scope of Work The New York City Department of Consumer and Worker Protection (DCWP) is looking to enhance its recently deployed Business Automation system, built on Dynamics 365. This system serves all divisions including the Licensing division, processing license applications and renewals across 57 business categories. Additionally, the organization has a .NET-based Business Portal that connects to the Business Automation system. The Business Portal caters to outside New Yorkers, allowing them to conduct various transactions related to licensing, payments, document uploads, and complaints to DCWP's Consumer Services division and OLPS division. The Business Automation system, deployed on Dynamics 365, has been operational for eight months. However, persistent challenges necessitate expert intervention. Our objectives are threefold: optimize system performance, address post-production issues, and enhance functionality. This includes catering to internal users within our Licensing division and seamless integrations with external agency systems (such as DOF and DMV). Additionally, we must address approximately 100+ items in the Parking Lot across all divisions. To achieve these goals, we require the expertise of Solution Architect Dynamics 365 with minimum eight (8) years of experience to drive system success and address critical business needs: •CRM Developer: Customizes and enhances the system. The selected candidate will join DCWP's technical team to assist in designing and implementing enhancements across critical systems. These systems include Business Automation, Business Portal, and integrations with AIMS (Asset and Inspection Management System) as well as external systems such as DMV, DOF (Department of Finance), and ECB (Environmental Control Board). The primary focus is to support the agency's license approval and renewal functionalities while addressing issues related to reference data for businesses, addresses, and contacts. The goal is to ensure seamless end-to-end workflow processes. To achieve these goals, DCWP requires the expertise of CRM Developer, contributing to specific areas:

• CRM Developer: Customizes and enhances the Business Automation system. Responsibilities encompass several critical areas: customization and enhancements to improve user experience and productivity, addressing data quality and reporting issues, and providing comprehensive training and support for CRM features to end-users.:

Qualifications Requirements for CRM Developer:

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field

Minimum Experience:

• Minimum of 8 years of proven experience in customizing and enhancing CRM systems to improve user experience and productivity.
• Experience in addressing data quality and reporting issues.
• Familiarity with Business Automation systems and Business Portals.

Technical Skills

• Proficiency in CRM platforms such as Microsoft Dynamics.
• Strong programming skills in languages like JavaScript, SQL, .NET, or similar.
• Experience with system integrations, particularly with external systems like DMV, DOF, and ECB.
• Expertise in developing and deploying custom plugins to extend CRM functionality.
• Proficiency in designing and implementing workflows, business process flows, and automation within the CRM system.
• Experience with RESTful and SOAP APIs for integrating CRM with other systems.
• Skills in managing data quality, data migration, and data integration tasks.
• Ability to create and customize reports and dashboards to meet business requirements.
• Knowledge of CRM security models, role-based access control, and compliance standards.
• Strong communication skills to provide comprehensive training and support for CRM

Soft Skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication skills to provide comprehensive training and support for CRM features to end-users.
• Ability to work collaboratively within a technical team and with other departments

Project Phases and Deliverables1. App Development and Maintenance2. Integration and Data Management3. Troubleshooting and Support4. Delivery and Deployment