CRM Specialist and Admission Recruiter - University of Southern California : Job Details

The USC Alfred E. Mann School of Pharmacy and Pharmaceutical Sciences has an immediate opening for a CRM Specialist and Admission Recruiter. The position will manage our Customer Relationship Management (CRM) system and will work with prospective graduate students throughout the admission process by recruiting, processing, and reviewing applications and enrolling students. The ideal candidate must demonstrate the ability to work independently and as a member of a team, have strong presentation stills, strong organization skills and attention to detail. Position summary:

• Working closely with the Director of Enrollment Management, manage the Customer Relationship Management System (CRM), using Liaison EMP to market, communicate and recruit prospective students.
• Work with the Director of Enrollment Management to strengthen recruitment and conversion plans and policies.
• Travel extensively, locally, and nationally, in support of recruitment goals.
• Conduct virtual and in-person outreach to prospective applicants.
• Counsel applicants on admission policies and procedures.
• Evaluates and offers solutions to applicant problems and requests regarding admission.
• Support the admissions committee in making admission decisions for graduate programs in accordance with admission guidelines.
• Communicate in person, by telephone and in writing with domestic and international applicants about status of admission applications.
• Assist with the management of social media including Twitter, Facebook, Pinterest, Instagram, and online chats.
• Assist the Admissions Department with other related tasks.

Position Qualifications

• Bachelor's degree required; Master's degree preferred.
• Previous experience recruiting domestic students in a college or university setting.
• Counseling skills and/or academic advisement experience.
• Customer Relationship Management experience preferred (including slate and/or salesforce).
• Strong technology background preferred.

REQUIRED DOCUMENTS: Please attach cover letter and resume The hourly rate range for this position is $28.87 - $32.80. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Position Qualifications oBachelor's degree required; Master's degree preferred. oPrevious experience recruiting domestic students in a college or university setting. oCounseling skills and/or academic advisement experience. oCustomer Relationship Management experience preferred (including slate and/or salesforce). oStrong technology background preferred. USC is a smoke-free environment USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) ###-####, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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