Crumbl Shift Lead - Crumbl - Albany : Job Details

Crumbl strives harder than ever to fulfill its mission of bringing family and friends together. It all started with one big dream, two cray cousins, and the perfect combination of flour, sugar, and chocolate chips. Within three years, Crubl has expanded to over 1000 bakeries in 36 states nationwide, making it the fastest-growing cookie company in the nation. we are looking for talented and passionate individuals to grow with us! join our nationwide family of 5,000+ bakers and drivers todayWe are looking for a self-motivated and results-driven Shift Leads to direct our organization's operations and to develop and implement effective business strategies and programs. Duties for a Shift Lead will include supervising store operations, monitoring and motivating staff, ensuring good customer service, engaging with Customers, training employees, etc. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.QualificationsTECHNOLOGY APTITUDE: Confidently be able to use email, chat applications, Microsoft Office, G-Suite & Gmail, human resource information system, and the point-of-sale system(s)Understand & demonstrate high proficiency with various platforms such as Crumbl's website, Crumbl's mobile app, and Crumbl's internal communication applicationBe able to problem-solve technology issues through key technology support contacts when neededCharacter | Positive Attitude | Work-Ethic | Cultural Fit | Experience | Commitment to People | ExcellencePOSITIVE ATTITUDE: Has a strong can-do mindset, and is full of hope and enthusiasm, for self and to impart to the teamWORK-ETHIC: Committed to giving exceptional effort consistently in all responsibilitiesEXPERIENCE: Preferably has 1 year of leadership, management, and food or restaurant experienceCOMMITMENT TO THE CUSTOMER & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence in everything you doWe have high integrity and character, which builds an unbreakable level of trustWe are excellence-driven, paying attention to every detailWe have grit and are bold and decisive in our actionsBe ready to learn from mistakes - fail forward ResponsibilitiesYou are managing a team that is making cookies - being happy, bringing the community together, over a box of cookies is the business!Leadership & Management | People Development | Operations | Raving Fans Service | Store Metrics & New Customer Acquisition | Communication | Technology Aptitude | Attention to Detail | Cleanliness & Tidiness | Facilities & Equipment | SafetyLEADERSHIP & MANAGEMENT: Lead the team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the Crumbl Culture PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current roles, future roles at Crumbl, and to prepare them for their lives beyond CrumblOPERATIONS: Support in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, ordering, quality control and taste, the cookie baking process, presentation of the cookie, facilities and equipment management, staffing and labor, scheduling, forecasting cookie supply and demand, delivery experience, etcCUSTOMER-FOCUSED: Focused on a team that creates great customer experience through genuine, welcoming, and friendly interactions with every Crumbl customerSTORE METRICS & NEW CUSTOMER ACQUISITION: Clearly communicates key store metrics using varies methods and frequently celebrates those who are achieving greatnessParticipates in a variety of planned as well as grass root initiatives to acquire new Crumbl customersCOMMUNICATION: Communicates clearly, frequently, and provides clear direction and expectations verbally as well as via company communication channelsShares important updates and business information regularly that will help the team and business perform wellCLEANLINESS & TIDINESS: Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environmentResponsible for ensuring the baking equipment, utensils, and environment are clean, and orderly beyond company and state requirements at-all-timesFACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipmentCommunicates promptly to management and utilizes the appropriate tools to initiate diagnosis and repairs if neededSAFETY: Constantly is training and coaching on safety first with the teamAssesses equipment, the environment, and work practices to ensure the team, the customer, and the brand is acting in a safe manner at-all-times