CSEA Call Center Supervisor - County of Montgomery Ohio : Job Details

Specialized professional level in the job and family services occupation requiring considerable knowledge of job and family services; under general supervision, plans, organizes, and coordinates assigned functions and supervises professional, paraprofessional and support personnel engaged in providing assistance to those eligible for entitlement programs, child support, employment programs and related services including investigation of eligibility of participants. Summary of Job Duties Assists managers in developing and implementing programs. Makes recommendations relative to programs, implements changes and provides follow-up on same. Assigns and monitors cases and case load. Prepares and reviews weekly, monthly and quarterly reports. Documents, reviews and maintains case activity. Makes recommendations relative provider contracts, reviews contracts, initiates changes and monitors compliance. Coordinates services within and outside the department. Provides investigative services....Supervisor, Call Center, Political Science, Management, Program