CSR Dispatch Administrative Support - TeamOne Logistics : Job Details

TeamOne Logistics has partnered with Advance Distribution Inc and is seeking an organized and efficient Customer Service Dispatch Representative to join our dynamic team in Bourbonnais, IL.The ideal candidate will excel in a fast-paced environment, possess exceptional communication skills, and demonstrate the ability to handle multiple tasks with a sense of urgency.Key Responsibilities:* Provide outstanding customer service via phone and email, ensuring all inquiries are addressed promptly and professionally.* Manage and dispatch service requests, manifesting and coordinating with the appropriate employees to ensure timely responses to the customers.* Utilize strong organizational skills to handle multiple tasks and prioritize effectively.* Maintain accurate records of customer interactions and transactions in our database.* Collaborate with team members to resolve customer issues and improve service processes.* Ensure all communications are clear, concise, and conducted with great phone etiquette.* Work efficiently under pressure, maintaining a calm and composed demeanor in challenging situations.Qualifications:* Proven experience in a customer service, dispatch or transportation* Exceptional oral and written communication skills.* Strong multi-tasking abilities and organizational skills.* Ability to work with a sense of urgency and handle stressful situations effectively.* Proficient in Microsoft Word and Excel.* Excellent phone etiquette and the ability to convey information clearly and professionally.* Must be able to work independently and as part of a team.What We Offer:* A supportive and collaborative work environment.* Day One Benefits* Paid Holidays* PTO and 401K, and much more!If you are a motivated individual with a passion for customer service and the ability to thrive under pressure, we encourage you to apply.Please use the link to apply or contact Lisa at 479.###.#### for more information. Logistics is an Equal Opportunity Employer, M/F/D/V