CSR - Pridestaff : Job Details

Customer Service Representative We are looking for an experienced Customer Service Representative in Turlock, CA. This company offers competitive benefits including Medical, Dental, and Vision plans. In this role, you will assist in delivering exceptional customer service by managing inbound and outbound customer interactions, processing orders and resolving customer related issues. Apply to this posting or give us a call today! (209)###-####Job Responsibilities:

• Serve as the primary point of contact for customers via phone, email, or other communication channels.
• Receive and process customer orders, ensuring all information is accurate and timely.
• Provide information about services, transit times, and equipment, including specialized needs like lift gates or trailer types.
• Respond to customer inquiries, resolving concerns related to billing, service changes, and transportation
• Accurately enter and verify orders into the company's transportation management system (Truckmate).
• Confirm orders and proactively resolve discrepancies or issues, escalating to appropriate departments when necessary.
• Make pickup appointments and coordinate deliveries based on customer requirements and service area coverage.
• Track and monitor orders, providing timely updates to customers on shipment status schedules.
• Identify and assess customer issues, providing appropriate solutions or referring them to the appropriate team for further investigation.
• Collaborate with dispatchers, planners, and other team members to ensure seamless communication and resolution of customer concerns.
• Utilize internal systems such as Orb-Com, BAMKPI, SharePoint, and Omni Tracks to monitor and assist with order fulfillment.
• Maintain and update customer records, including contact information, service preferences, and order history.
• Prepare and process documentation related to order changes, billing adjustments, and service discontinuance

Required Skills & Qualifications: Industry Knowledge: Basic understanding of the transportation industry, specifically refrigerated LTL services, including equipment, transit times, and regional coverage. Systems Proficiency: Experience with transportation management software (Truckmate preferred), and familiarity with dispatch tools such as Orb-Com, SharePoint and Omni Tracks. Communication: Strong verbal and written communication skills; ability to handle customer concerns with professionalism and empathy. Detail-Oriented: High level of accuracy in order processing, data entry, and documentation management. Problem Solving: Ability to assess customer needs, apply solutions, and seek assistance when needed. Preferred Qualifications:

• Prior experience in the transportation or logistics industry, particularly in a customer service or order management role.
• Familiarity with refrigerated LTL transportation or related services.

Physical Requirements: Ability to work in an office setting, using a computer and phone for extended periods. Occasional travel may be required for customer visits or team meetings. Schedule: M-F, 8am - 5pm Starting pay - $20/HR Compensation / Pay Rate (Up to): $20.00 - $20.00