Cust Service Rep - Non-Union - Utilities Service, LLC : Job Details

Cust Service Rep - Non-Union

Brand: Grid One Solutions

Location: Baltimore, MD, United States

Date Posted: Dec 17, 2024

Requisition Number:

**Description**

**Customer Service Representative**

This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.

**Job Type** : Full-Time +, Non-Exempt

**Pay** : Competitive Hourly

**Benefits:**

+ Health Insurance (Medical/Dental/Vision) from day one

+ Company Sponsored Retirement Plan after one year of service

+ Employee Assistance Program

+ Life, long-term/short-term disability insurance

+ Vacation Time after one year of service

+ Paid Holidays after 90 days

**Essential Functions & Responsibilities:**

+ Answer inbound customer calls and make outbound calls following scripts.

+ Schedule appointments in compliance with schedules.

+ Provide support to customers, handle inquiries, and provide resolutions.

+ Reassure customers, and quickly process any post-installation complaints.

+ Perform data entry associated with the position.

+ Support field service technicians.

+ Document all transactions completely in multiple programs.

+ Other duties as assigned.

**Requirements:**

+ 2 years of customer service experience.

+ Call Center experience is a plus.

+ Must have great customer service skills.

+ Excellent verbal and written communication skills.

+ Must have the ability to explain complex issues to customers and provide resolutions.

+ Must have the ability to multi-task.

+ Strong data entry skills.

+ Candidates must be available for all shifts, from 7:00 AM to 8:00 PM M-F and Saturdays.

+ Adherence to attendance and punctuality a must.

+ Must be able to work in a call center environment and/or work from an appropriate home environment.

+ Bi-lingual candidates are encouraged.

**Minimum Qualifications:**

+ Must be 18 years of age or older.

+ Proficient with Microsoft Office.

+ Able to write, read, and comprehend written and verbal job instructions/information.

+ Must be able to communicate with others in a positive, cooperative, and professional manner.

+ Adheres to all company policies and procedures.

+ Willing to work various shifts, including weekends.

+ Articulate with excellent interpersonal, written, and communication skills.

**Education & Experience:**

+ High School Diploma or equivalent.

+ 2+ years of exceptional customer service experience.

**Pre-Screen:**

+ Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

**License & Certifications:**

+ Driver License Required.

**Travel Requirements:**

+ Must have reliable transportation to and from the work location.

**Physical Requirements:**

+ **RARE** (less than 10%): stooping, kneeling, squatting, body-twisting, crawling, manual dexterity, climbing on/off truck, climbing, gripping, lifting over 10 lbs. to 50 lbs., depth perception, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs.

+ **OCCASIONAL** (up to 33%): reaching

+ **FREQUENT** (up to 66%): standing, walking, sitting, sense of touch, range of motion, hearing-speech range.

+ **CONTINUOUS** (up to 100%): speaking clearly, seeing distant, seeing, reading, color vision, climbing stairs.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling **1-833-###-####** . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

**Benefits**

We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs-and medical, dental, and vision benefits start on the first day of employment.

**Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-###-####. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.**

**An Equal Opportunity Employer.**

**Please note:**

+ _All job offers are subject to pre-employment drug screening and a background check._

+ _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._

**Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.