Customer Account Coordinator - Avalon Apparel : Job Details

Customer Account Coordinator

Summary: The Customer Account Coordinator is customer-facing and will be responsible for assigned order management (monitoring, receiving, and processing) of Target Brands. This role will work both internally and externally with the Sales, Design, Production, and Shipping/Receiving Departments.

DUTIES AND RESPONSIBILITIES:

• Item set-up and data accuracy maintenance via Targets POL system and internal ERP System (A2000)
• Monitor all Target POL notifications and respond timely.
• Coordinate final CADs to pin in Spark for multiple brands.
• Oversee attribute accuracy and execute updates to ensure audit readiness.
• Review EDI PO and generate pick tickets as needed to maintain customer shipping goals.
• Create, monitor, and update Style Balance Sheets weekly for all Brands.
• Review Production email alerts regarding receiving timing, overages, and shortages and inform customers of updates.
• Communicate discrepancies and extensions.
• Execute chargeback research and provide supporting documentation to the Chargeback Dept and advise RA information to the customer.
• Revises HFCs and creates UPCs in the ERP System.
• Other duties may be assigned

QUALIFICATIONS:

• 3+ years minimum experience in high-volume order processing, big box business
• Excellent communication, time management and organizational skills
• Computer proficiency and experience in apparel is a must
• **Must be able to work Full-time including overtime based on business needs and project deadlines.
• Target Customer Service experience a plus along with ERP/EDI system knowledge

Job Type: Full-time

Pay: $23.00 - $25.00 per hour (DOE)

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance