Customer Account Rep - Parker Hannifin Corporation Parker Aerospace Group : Job Details

Location: Simi Valley, CA, United StatesEnsure all your application information is up to date and in order before applying for this opportunity.Job Family: Customer ServiceJob Type: RegularPosted: Aug 29, 2024Job ID: 51610

ABOUT PARKER HANNIFIN:At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight throughout the aircraft's lifecycle, including aftermarket support. Our passionate people with deep engineering expertise and our breadth of differentiated technologies ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited professional and personal development opportunities. Working with some of the industry's most brilliant minds, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter, and make a difference. We believe the key to bringing talented new team members into our organization is to focus on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are happy to consider you for other roles at Parker that may be a good fit.

JOB DESIGNATIONThe Customer Account Rep is the first point of contact for many of Parker Meggitt's customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Parker Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt's customers, ensuring MRP data integrity, and expeditious resolution of customer assertions. The role will report into Senior Customer Account Manager.

JOB CORE RESPONSIBILITIES

• The Customer Account Coordinator is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down.
• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Coordinate site visits to Parker Meggitt's facilities and set-up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Parker Meggitt is judged.
• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
• Collaboratively track customer returns through the rework process.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).

JOB SPECIFICATIONS

Education: Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.Preferred: Bachelor's DegreeCertifications: Vocational training, apprenticeships or the equivalent experience in related field.Years Experience: 2+ years of customer service experience.

Skills:

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
• Ability to understand and follow specific instructions and procedures.
• Ability to gather data, to compile information, and prepare reports.
• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Well-organized, detail-oriented, and ability to multi-task.
• Ability to prioritize duties, in order to meet deadlines.
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
• Knowledge of SAP.
• Excellent interpersonal skills, ability to collaborate to achieve results, and develop professional relationships with internal and external customers.

WORK AUTHORIZATION: This position must meet Export Control compliance requirements; therefore, a US Person as defined by 22 C.F.R. * 120.15 is required. U.S. Citizenship/Permanent residency is required for most positions.

COMPENSATION: Please note that the salary range information is only applicable for California. Compensation is based on a variety of factors, candidate experience, qualifications, and location as well as market and business considerations. Pay Range: $25/hr - $35/hr

EMPLOYMENT OPPORTUNITY (EN-USA): Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency, or other appropriate status is required for certain positions in accordance with U.S. import & export regulations.

DRUG-FREE WORKPLACE: Parker provides a drug-free workplace in accordance with its policies and applicable state laws. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.