Customer Account Specialist - Careers Integrated Resources : Job Details

Job Title: Customer Account Specialist I

Job Location: Richmond, VA 23231 - Hybrid Role

Job Duration: 12+ Months Contract to Hire (Possibilities of Extension)

Job Description:

Top 3 Required Skills:

1) Must have customer-facing experience (in person or phone): 2 years or more.

2) Must have strong computer skills (Microsoft office, video conferencing, etc.).

3) Must be able to multi-task between activities and screens during customer interactions.

4) Experience working with the public where the customer experience is the main focus.

What soft skill requirements do you have (team fit and personality requirements)?

· Must have STRONG interpersonal communication skills with customers, supervisors, peers.

Nice to Have Skills:

· Bi-lingual is wonderful, but not required.

High Level Project Overview:

· Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.

· Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client's Customer Account Management team for years to come.

· Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

Preferred Years of Experience:

· Minimum 2+ years of experience in inbound call center environment.

· It would be a plus to also have experience with utilities.