Customer Account Specialist - Travers Tool : Job Details

Founded in 1924, Travers Tool Co., Inc. is a trusted partner for industrial and metalworking businesses nationwide. With locations in New York, South Carolina, and California, we offer extensive product selection, expert technical support, and superior customer service. We are a family-owned, people-first company that values integrity, teamwork, and continuous improvement. Why Join Travers Tool?

• Growth Opportunities: Many team members have advanced from entry-level roles to leadership positions through mentorship and training.
• Collaborative Culture: Teamwork and camaraderie are at the core of our operations.
• Supportive Environment: Employees consistently describe Travers as family-oriented, with approachable and understanding management.

Role Overview As a Customer Account Specialist, you'll provide exceptional service, ensure seamless order processing, and collaborate with the sales team to foster strong customer relationships. Key Responsibilities

• Order Management: Process orders via phone, email, and online platforms with accuracy and efficiency.
• Customer Support: Address inquiries related to products, order status, and returns while maintaining high service standards.
• Sales Collaboration: Partner with sales representatives to drive repeat business and support initiatives.
• Issue Resolution: Troubleshoot and resolve customer concerns to ensure satisfaction.
• Product Guidance: Assist customers with product selection and coordinate with vendors for detailed solutions.

Qualifications

• High school diploma or equivalent.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks independently or within a team.
• Detail-oriented and proactive with a focus on customer satisfaction.

BENEFITS:

• Generous Paid Time Off (PTO) Program: Up to 17 PTO days per year are provided for scheduled (vacation, personal, routine medical appointments) and unscheduled (sick, emergency) absences. PTO accrual increases with increasing tenure at Travers.
• Paid Holidays: 7 Paid national holidays annually.
• Health Insurance: Comprehensive private health insurance is available, including medical, dental, and vision. You are eligible to participate on the first of the month after your hire date.
• Company-Paid Life Insurance, Company-Paid Disability Insurance, Optional Supplemental Life Insurance.
• Flexible Spending Account: Pre-tax funds can be set aside from your paycheck to use to pay for qualified healthcare costs.
• Health Emergency Bank: After 7 years of tenure with Travers, employees can bank excess PTO hours to cover serious health issues or time out for disability.
• Retirement Plan: Contribute pre-tax (401K) and/or post-tax (Roth IRA) dollars to fund your retirement. You are eligible to participate in the retirement plan six months after your start date. Travers matches 50% of employee deferrals, up to 4% of employee compensation.
• Tuition Reimbursement Program: Educational assistance to help our employees develop professionally.
• LifeCare/ LifeMart for employees and their household members: Access to resources, referrals and discounts for all aspects of life, and access to an Employee Assistance Program for counseling.

Ready to Build Your Career? Join Travers Tool Co., Inc., a company with 100 years of success, and be part of a team shaping the future of industrial distribution.