Customer Accounts Manager - Precipart : Job Details

Precipart, located in Farmingdale, NY, is looking for a Customer Accounts Manager who will manage customer purchase orders through delivery process. In this position, you will manage customer accounts in terms of orders, quotations, demand planning, contracted inventory oversight, and impact on customer satisfaction measurement. The Customer Accounts Manager also provides operational oversight and mentoring to the Customer Accounts Coordinators and Specialists. We are looking for someone who is dedicated to enhancing customer satisfaction, building strong customer relationships, and enjoys offering professional expertise to support a less experienced colleague.ESSENTIAL FUNCTIONS:Oversee customer schedules and monitor our commitment dates against customer requirementsReceive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)Process customer purchase orders, inquiries, and/or customer issues related to ordersProcess purchase orders and/or manufacturing orders for outsourced productsOversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demandGather and communicate, externally and internally, information pertaining to changes to existing ordersTrack order activity and communicate any potential delivery problemsUpdate internal systems and customer portals in accordance with changesQuickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolutionPerform monthly account review – customer forecast vs backlog and manufacturing/purchase ordersUnderstand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standardRun customer specific reports and share data with customersProvide pricing, inventory availability and production schedule information to customersReview contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.Perform project work as assignedMonitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases.Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, logistics, production planning, and inventory managementProject future demand beyond supplied forecastManage multiple large, complex programsOversee management/training of program coordinators and program specialists as neededProgram management responsibilities for new product introductionsPerform other duties as assignedResponsible for conforming with the company's quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance and ethical practices/behavior.Mentor key department staff to promote development for the purpose of individual's personal growth, improved decision making and potential succession planning identification in support of company objectives and group goals.REQUIRED EXPERIENCE / SKILLS / EDUCATIONA minimum of 6 years related work experience in the manufacturing industryProficient in MS Excel, Word, OutlookProven customer focused ability and relationship building experienceMust possess strong analytical and forecasting skillsExcellent communication skillsAble to meet aggressive deadlinesAdapt to changing prioritiesExcellent organizational and multitasking abilityAssertiveness and confidenceAble to make decisions that will impact customersGoal-driven with ability to work under pressureGood problem-solving skillsExperience with ERP/CRM programsExperience in mentoring, coaching and training junior team membersValues treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitudePREFERRED EXPERIENCE / SKILLS / EDUCATION:Bachelor's degreeSalary Range: $68,000 to $85,000 annuallyWhat We'll Offer You in ReturnBase salary plus incentive programPaid time off (TOB, holidays, parental leave)Medical, dental, vision insuranceFlexible Spending AccountHealth Savings PlanLife insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans401k Profit sharing planTuition ReimbursementEmployee Referral BonusNational Employee Assistance Program529 College Savings ProgramProfessional development and trainingBrand new, modern workspace and manufacturing facilitiesCompany events and outings, from Employee Appreciation Day to professional sports gamesStable organization with opportunities for future growth within the companyAbout Precipart GroupPrecipart engineers, designs and manufactures high precision custom solutions for the world's leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.Additional Job Information