Customer Accounts Rep I - CITY OF THOMASVILLE : Job Details

DescriptionEmployee in this position receives moderate supervision from the Customer Accounts Supervisor. Operates data entry terminals and software reports, in preparing water, electric, gas, sewer, and refuse billing and all CNS services. Also maintains customer records. Checks and investigates accounts for any errors that may be on special report prior to being billed. Insures that all final bills are verified, sorted and distributed. The Final Bill process is completed on a weekly basis and each clerk is assigned on a monthly rotating basis. Handles the various work orders related to the cycle assigned to keep accounts updated. Responsible for sending out service orders for verification prior to billing cycle. Receives billing complaints from utility customers. Handles same and prepares complaint listing for meter verification. Adds new service customers and closes out any old customers. Maintains monthly checks and balances with customers set up on budget billing and special contracts. Assists with Dispatching work orders to service technicians and answer inspection calls. Communicates with various departments related to customer accounts questions or concerns. Completes monthly rotated assigned tasks to update special billing reports such as General ledger and Adjustments. Position Requirements Must have a high school diploma or G.E.D. Background in Billing preferred, but not required. Should have the ability to understand and follow oral and written instructions. Should have the ability to perform mathematics computations rapidly and accurately. Must possess good oral/written communication skills. Must possess the ability to prepare and maintain various reports, as required or assigned. Should have the ability to communicate with the public using knowledge of billing and service procedures. Physical/Environmental Requirements Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Must be able to work in a fast pace and team environment. Location City of Thomasville About the Organization Our Vision A progressive and unified community providing an inviting place to live, work, play and prosper. Our Mission In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation. Our Values Trustworthy & Dependable We are dedicated to provide reliable services to our citizens and community. Equal & Inclusive We will empower a diverse and progressive culture to strengthen community partnerships. Accountability & Transparent We will maintain business practices that build community trust with openness, integrity and accountability. Modern & Innovative We will execute creative plans and innovative strategies to bring sustainable growth to our entire community. This position is currently accepting applications.