Customer Advocate I - Mindlance : Job Details

This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner. JOB REQUIREMENTS:*High School Diploma or GED- Education verification is not required. *1 year customer service experience in a health care or health insurance environment. *Experience evaluating customer situations, making decisions, and responding quickly to questions. *Data entry and/or typing experience.*Interpersonal, analytical, organizational and independent decision making skills. *Clear and concise verbal and written communication skills. PREFERRED JOB REQUIREMENTS:*1 years customer service experience. *6 months data entry experience in an office environment.*Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. *Knowledge of medical terminology and anatomy.*Referral preference given to applicants able to take and meet testing criteria. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.