Customer Advocate - Accord Intermediate Holdings : Job Details

As a Customer Advocate, at Accord Carton, you will be responsible for providing exceptional customer service to our clients. You will handle customer inquiries, process orders, and resolve issues related to our paperboard products.

About you

At Accord Carton, our passion is helping clients bring their products to life through unique, high-quality packaging. Since 1940, we have continued to improve our process and find new and innovative ways to serve our clients. Now, imagine being part of that legacy! Are you a detail-oriented individual with a passion for accuracy and efficiency? Do you thrive in a fast-paced environment where your work directly impacts a company's financial health? See your work come to life on store shelves and know you played a part in a product's success story. If you value teamwork and appreciate opportunities for professional growth, we want you in our family!

Responsibilities

• Respond promptly to customer inquiries via phone, email, and other channels.
• Accurately process customer orders, ensuring timely delivery and accurate invoicing.
• Troubleshoot and resolve customer issues and complaints efficiently.
• Provide detailed product information and technical support to customers.
• Foster strong relationships with customers to enhance customer satisfaction.
• Maintain accurate records of customer interactions, orders, and shipments.
• Work closely with other departments, such as sales, production, and shipping, to ensure seamless operations.

• High school diploma or equivalent.
• Minimum of 3 years of experience in a customer service role; preferably in the paperboard or other manufacturing industry.
• Proficiency in accounting software and Microsoft Office Suite.
• Strong customer service skills and a positive attitude.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.

Benefits & Perks

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Gain experience with a variety of equipment and technologies.
• Be part of a team that is committed to excellence.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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