Customer Advocate - ImageFIRST : Job Details

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

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ImageFIRST is seeking a Customer Advocate to join our exceptional Oklahoma City Service Team! This is a route-based, service-oriented, driving position. The ideal candidate has at least 1 year of route driving experience (24' box truck or larger), a service background in the hospitality, food/beverage, and/or healthcare industry, and is eager to advance professionally.

The Customer Advocate

• Establishes, maintains, and builds strong customer relationships through responsive and creative sales and service strategies
• Grows existing customer business through sales and retention programs
• Provides prompt and effective solutions to customer needs
• Maximizes route revenue through improved time management and upgraded product mix
• Maximizes contract terms by identifying changes in programs that require updated paperwork
• Represents the company as ImageFIRST's “face” to our customers and potential customers

Sign-on and Retention Bonus Available

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role
• Current Valid State Driver's License
• DOT Med Card and/or the ability to pass a DOT Physical and Drug Screen
• Ability to successfully pass a criminal background check
• Clean MVR
• High School Diploma or equivalent
• Ability to regularly lift 50+ pounds and push/pull full bins of linen (up to 800 pounds)
• Ability to drive commercial motor vehicle for up to 10 hours daily
• Ability to use computers and related technology efficiently
• Ability to report to work every day on time
• Excellent oral, written, phone, and face-to-face communication skills
• Strong sense of direction/knowledge of area

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

Benefits:

• Weekly pay with Direct Deposit
• Medical, Prescription, Dental, and Vision Insurance
• Virtual Primary Care
• Supplemental Insurances (Critical Illness, Accident, Hospital Indemnity)
• Long-and-Short-Term Disability (company-paid)
• Life/AD&D Insurance (company-paid)
• Supplemental Employee and Dependent Life/AD&D
• Long-Term Care Plan
• Flex Spending Accounts
• Associate Assistance Program
• Legal Insurance
• Pet Insurance
• 401(k) Retirement Savings with Employer Matching Contributions
• Benefits Enrollment Counseling and Enrollment Assistance
• Tuition Reimbursement
• Associate Referral Bonus
• Associate Loans (interest free)
• Paid Time Off (carrover option at the end of the year)
• Holiday Pay
• Bereavement Leave
• Great Company Culture
• Opportunities for Community Giving
• Opportunities for Career Advancement

Required Competencies:

• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction

EOE/Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.