Customer Advocate Supervisor - Addison Group : Job Details

Job Title: Customer Service Supervisor

Location: Chicago, IL

Industry: Chemical Manufacturing

Pay: $70,000 - $75,000/year

About Our Client:

Our client is a well-established, family-owned business in the chemical manufacturing industry with over 90 years of experience. They offer a friendly and flexible work environment, including perks like casual dress, bring your dog to work Fridays, and a great opportunity for growth and career development.

Job Description:

The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by providing guidance and coaching.

Key Responsibilities:

• Supervise and support a team of 3-4 customer service professionals
• Oversee the distribution and processing of customer orders and communications
• Monitor customer interactions to ensure timely and effective responses
• Act as a liaison between internal departments to streamline processes and solve problems
• Assist in testing software systems impacting customer service operations
• Participate in special projects as assigned
• Foster a collaborative and positive team environment
• Provide back-up support for Customer Advocates, including handling escalated customer issues

Qualifications:

• 1-2 years of supervisory experience
• 4-7 years of customer service experience (not in a call center)
• Strong multi-tasking and problem-solving skills
• Knowledge of EDI processes
• Proficiency in Microsoft Office and Windows Applications; JD Edwards System knowledge is a plus
• Ability to motivate and influence team members, with a focus on continuous improvement

Additional Details:

• Hybrid schedule: 3 days onsite for training, followed by 2 days onsite (Tuesday and Wednesday)
• Flexible hours (7 AM - 4 PM or 8 AM - 5 PM)
• Onsite gated parking
• Business casual dress code (jeans acceptable)

Perks:

• Medical, dental, and vision insurance
• 401k with company match
• PTO and tuition assistance
• Open-door policy and opportunities for career advancement