Customer Asset Management Supervisor (Loss Mitigation, System Updates Team) - Hybrid - M&T Bank : Job Details

Overview:

This position directs the daily workflow of the System Updates Team within Loss Mitigation Department with between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing the closing process.

Primary Responsibilities:

* Supervise and coordinate daily workflow of the System Updates Team to ensure loans are closed timely and in accordance with Investor and Regulatory guidelines

* Resolve complex problems arising out of customer account management, either directly or through subordinate staff

* Provide leadership, guidance, feedback and training to staff

* Communicate and enforce operational and procedural changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department

* Participate in or facilitate process innovation and special projects as assigned by division management

* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite

* Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis

* Identify risk-related issues needing escalation to management

* Promote an environment that supports diversity and reflects the M&T Bank brand

* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

* Complete other related duties as assigned

* Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations

Scope of Responsibilities:

Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.

Supervisory/Managerial Responsibilities:

Supervisory/leadership of people in all work activities.

Education and Experience Required:

* A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment

* At least 2 years' work leadership experience

Education and Experience Preferred:

* Basic understanding/familiarity with accounting practices

* Experience and comfortability working with Microsoft Excel

* Experience working with queue/pipeline/case management related work

* Excellent customer service skills with the ability to use tact and diplomacy

* Strong knowledge of relevant spreadsheet, word processing, and presentation software

* Bachelor's Degree

* Demonstrated work leadership skills

* Excellent oral and written communication skills

Required Availability:

This is a Monday-Friday position with flexible start times (currently, the majority of the Team works 7:00am-3:30pm or 8:00am-4:30pm).

Work Location/Working Model:

This is a hybrid position requiring two days in-office per week (Tuesdays & Thursdays). Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America