CUSTOMER CARE APPRENTICE (CUSTOMER SERVICE L2 AND L3) - Preston College : Job Details

| | **CUSTOMER CARE APPRENTICE (CUSTOMER SERVICE L2 AND L3)**

Company: Skiddle Location: Preston Wage: 16-18 years - 4.75 per hour 19-24 years - 6.15 24 + - 7.15 Ref: Expiry: 30/04/2021

Previous experience working within a customer focused role is desirable but not essential. Its vital, however, that the right candidate has a sound understanding of internet, social media and email use. We are looking for someone who has the ability to work in a dynamic and fast-paced environment alongside our vibrant team. Youll primarily be on hand to assist with general ticket enquiries from Skiddle customers taken over the phone or via our support channels.

Skiddle has an exceptionally high level of customer service which were very proud of and were rated as one of the best in the industry by trustpilot.co.uk.

You will also be looking after customer queries received for our flagship festival, Highest Point. In 2018, after a series of successful raves, Skiddle launched Highest Point Festival at Lancaster's Williamson Park. Since then, the festival has grown and we're looking for another member of the team to help us deliver a 10* customer experience for Highest Point customers. Its not all work though. The role comes with a fair share of perks and youll be able to explore and work at some awesome events.

Other essential bits you need to know:

? Fully equipped office in a beautiful rural location

? Free parking

? 5 day working week (currently 9am-5pm Monday-Friday. Moving to 8am-4pm or 10am-6pm shifts between Monday and Friday)

? 2 x Saturday shifts per month (10am-5pm)

? Friendly, laid back atmosphere

? Full training provided

? Immediate Start

? Cycle to work scheme

? Optional company pension

? Health insurance provided by Vitality

? Annual holiday entitlement of 33 days (inclusive of recognised public holidays)

? Future career progression with bi-annual pay review

? All expenses paid Christmas trip, including accommodation, travel and meals

If shortlisted, then you will be invited to attend an interviewassessment morning

** WORKING HOURS PER WEEK**

35 Hours Per Week

** REQUIRED SKILLS**

Good communication skills

IT Literate

Organised

Teamworker

** REQUIRED QUALIFICATIONS**

Maths and English at GCSE level is desirable

** NUMBER OF VACANCIES**

2

** EXPECTED DURATION**

15 - 18 months

** FUTURE PROSPECTS**

Potential for gaining a permenant role on the successful completion of your apprenticeship