Job Location : Boston,MA, USA
Overview:
As a Customer Care Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem solving skills.
What is exciting about this role and Plymouth Rock?
This is a salary-based position that comes with full benefits, and promotional opportunities.
No prior insurance experience is required, as you will receive extensive, fully-paid training and support.
Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference.
We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.
Responsibilities Include:
Qualifications and Education
Why work for us:
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.
#LI-SM1