Job Location : Chicago,IL, USA
Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.
We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
GENERAL DESCRIPTIONThe Customer Care Associate role is a full-time, permanent position reporting to the Manager, Customer Care & Reputation. This role is critical to ensuring the satisfaction of Potbelly's customers, so that they are delighted and continue to return to the brand for their sandwich occasions.
The Customer Care Associate will be responsible for responding to and resolving daily customer issues that are submitted via various online channels. This role will also require providing a summary of customer contact data to help the team better understand customer satisfaction levels overall and for various brand initiatives.
The position will work closely with the Director, Consumer Insights & Innovation, cross-functional team members, and field team members, helping to address any needs and resolve issues that are under the responsibility of the Customer Care function.
Potbelly looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Our Customer Care professionals need to demonstrate strong attention to detail and a customer first mindset.
FOCUSResponsibilitiesCompany: Potbelly Corporate
Position: Customer Care Associate
Status: Full Time
Shift: First (Day)
Req #: 10170484
Date Posted: August 16, 2024
Location: 111 N. Canal St., Chicago, IL, 60606
Job Category: Corporate
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