CUSTOMER CARE ASSOCIATE - Furniture Mart Usa : Job Details

Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD Make a positive difference by playing a key role in achieving our customer satisfaction This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved Full-Time (40 hrs/wk): Monday-Friday, 9:00AM-6:00PM Alternating Saturdays Competitive Wage: $18/hour Answer incoming calls from customers Order parts for our customers, stores, and warehouses Schedule sales orders, exchanges, credit memo's, and in-home repairs Follow-up with customers Process cancellations & reschedule deliveries Contact customers to schedule furniture deliveries WHAT DO WE OFFER? $ Competitive Wages $ Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories Casual Dress Attire REQUIREMENTS/QUALIFICATIONS: Upon job offer, must be able to pass a background check prior to starting employment Computer and telephone experience required Ability to listen and effectively resolve problems Ability to act calmly under stressful conditions Exhibit excellent verbal communication and listening skills Possess customer-satisfaction focus with excellent customer service and interpersonal skills Furniture Mart USA is an Equal Opportunity Employer