Customer Care Associate - Edison Electric : Job Details

If you're a capable problem solver with a knack for connecting with people and a strong desire to do your best, you could be the next full-time Customer Care Associate with Edison Electric Inc.! We're hiring a reliable and positive person to engage with clients, make them feel heard, and dispatch electricians to resolve their electrical issues.

When you join our Minneapolis, MN office, you earn a competitive wage of $23.00 - $28.00/hour. You can take pride in helping others and easing clients' concerns while working in our positive environment and enjoying these excellent benefits and perks:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with company match
• Short- and long-term disability
• Bonus structure
• Company parties
• Company vehicle
• Education assistance
• Growth opportunities
• Life insurance
• Mentor/apprentice program
• Uniforms

OUR MISSION

Since 2007, we've proudly served the Twin Cities as a locally owned, independent company, and we treat our team like family. Our culture is centered on valuing and supporting each member of our team. We're committed to providing a workplace where everyone can thrive both professionally and personally. Don't just take our word for it-visit our careers page to hear directly from our employees through their testimonials. They share firsthand how we prioritize work-life balance, ensuring they have time for family events and personal commitments. If you're looking for a company that truly values and invests in its people, join us!

YOUR SCHEDULE

Our Customer Care Associate works from 7:00 am - 4:00 pm, Monday - Friday.

YOUR DAY

In this administrative role, you're the main point of contact for our customers, and you assist them however you can. You answer phone calls, warmly greet clients, and learn about their electrical service needs. Attentively, you record client information, schedule appointments, and efficiently dispatch electricians to jobs. An uplifting attitude and desire to help are must-haves as you make outbound phone calls and respond to service requests from our website. This office position keeps you on your toes as you address concerns, solve problems, and provide exceptional customer service.

REQUIREMENTS

Our ideal candidate is experienced with a CRM like ServiceTitan, but it's not required. Here's what we're looking for:

• Excellent phone communication and listening skills
• Administrative skills, organizational abilities, and strong time management skills
• Presentation skills
• Customer service mindset and ability to interact with different kinds of people

TAKE OUR CUSTOMER SERVICE EFFORTS TO THE NEXT LEVEL!

Become our Customer Care Associate and help our office serve our clients. You can easily apply for this administrative role using our short initial application!

Must have the ability to pass a background check and drug screening test.