Customer Care Associate - Furniture Mart Usa : Job Details

Grow with our team as a Customer Care Associate at our Furniture Mart USA Corporate Office in Sioux Falls, SD! Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. NO sales or collections involved!

• Full-Time (40 hrs/wk): Monday-Friday, 9:00AM-6:00PM
  • Alternating Saturdays
• Competitive Wage: $18/hour
• Answer incoming calls from customers
• Order parts for our customers, stores, and warehouses
• Schedule sales orders, exchanges, credit memo's, and in-home repairs
• Follow-up with customers
• Process cancellations & reschedule deliveries
• Contact customers to schedule furniture deliveries

WHAT DO WE OFFER?

• $ Competitive Wages $
• Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
• Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
• Casual Dress Attire

REQUIREMENTS/QUALIFICATIONS:

• Upon job offer, must be able to pass a background check prior to starting employment
• Computer and telephone experience required
• Ability to listen and effectively resolve problems
• Ability to act calmly under stressful conditions
• Exhibit excellent verbal communication and listening skills
• Possess customer-satisfaction focus with excellent customer service and interpersonal skills

Furniture Mart USA is an Equal Opportunity Employer